Job Description

Company Profile Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia. Create and edit technical documentation, such as user manuals, installation guides, and troubleshooting guides for HVAC products and systems Gather and analyze technical data from engineers and subject matter experts to create documentation Use technical writing software to create and format documentation Proofread and edit documentation for accuracy and clarity Collaborate with engineers to ensure that documentation is accurate and up-to-date Maintain a library of technical documentation for HVAC products and systems Serve as a storyteller for the organization, shifting writing tone and focus depending on the audience or campaign objective Plan and develop regular content cadence to meet creative strategies, content flow processes, and deadlines Maintenance of existing technical documentation based on technical inputs. Ability to explain complex technical issues in an easily understandable way for the end user. Ability to collaborate with SMEs in the global work environment. Analyze the input from SME & Engineering data to create and update the maintenance documents using technical writing standards. Must be able to collaborate with SMEs to prioritize and work on multiple projects in a fast-paced, challenging environment Qualifications Bachelor\'s degree in technical writing, English, or a related field 3 \' 5 years of experience in technical writing, preferably in the HVAC industry Strong understanding of HVAC systems and terminology Excellent written and verbal communication skills Ability to work independently and as part of a team Strong attention to detail Proficiency in Microsoft Office Suite Experience with technical writing software, such as DITA or MadCap Flare, is a plus

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