Job Description

We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environmentsAs a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issuesWhat you will be doing:Tier 3 support: installing, supporting, and resolving technical issues and challengesDevelop & present technical & comprehensive solutions to customer problems, including the project management of complex installationsProblem reporting, customer concern, replication, and resolution managementRespond to customer technical inquiriesSite visits and conference calls with customers and partners.Developing & refining internal processes to improve support efficiency and productivityWhat we need to see:B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience5+ years of experience in providing Customer Support for hardware & software products requiredExtensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols requiredExtensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLANLinux experience and scriptingAutomation - AnsibleThe ability to work under pressure and support high-level customersExperience with operating and configuring major vendors network equipment such as switches and routersAnalysis and diagnosis of highly complicated networking problemsGood communication and presentation/oral skillsExcellent verbal and written English skillsTenacious, with good follow-up, and attention to detailWays to stand out from the crowd:Knowledge of Linux/Unix (Administration level)Ethernet (10/40 GigE) and/or InfinibandClustering or data center technologies including Upper Layer Protocols (i.e., MPI)Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervisionNVIDIA is widely considered one of the technology worlds most desirable employers. We have some of the world's most forward-thinking and hardworking people working for us. If you're creative, results-oriented, and enjoy having fun, then what are you waiting for apply today!

Nvidia