Job Description

Senior Technical Support Engineer The Elevator Pitch: Why will you enjoy this new opportunity? Do you see yourself as a virtualization guru? Do you hunger for highly complex technical challenges? Do you love the world of virtualization, both on-prem and cloud? Do you thrive on learning new technologies and educating others on the intricacies of virtualization? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the world\'s leading edge software products spanning every imaginable industry across the entire globe?
Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry. The VMware Global Support team is powered by individuals and teams working together to deliver world class support to over 250,000 organizations in 100+ countries and we are looking for people like you! Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Level 3 Senior Technical Support Engineer for Hyperscalers, you will take our vast knowledge of VMware technologies and help our large partners troubleshoot, understand, and conquer their virtualization challenges. You have in depth knowledge of one or more VMware products and an expertise that will put you into position to support and provide the most effective solutions to customer issues; Create new knowledgebase articles to capture new learning\xe2\x80\x99s for reuse throughout the organization. We start with enhancing your current knowledge! We want you to be confident, ready, and capable of working through technical challenges. From Day 1 your education will be a focus. In Depth and relevant training will see you successful with customers and earning VMware\xe2\x80\x99s vaunted professional certificates. Once onboarding is completed you will be partnered with a senior level team member that has similar deep technical knowledge and a history of working with our most challenging situations. As a Level 3 Senior Technical Support Engineer you will work with our junior engineers to upskill them, work with engineering and product development, utilize your expertise to advocate for our customers and the changes they want to products, and directly support our field teams on customer engagements, and escalations. VMware knows the world is always moving forward. We move with it. We strive to not only make you an expert but keep you there. Continuous training, career development, and a focus on providing superior customer support makes sure you are always growing and ready to exceed the customers expectation for support delivery. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a Level 3 Senior Technical Support Engineer, you will be responsible for resolving customer technical issues, growing your support team\xe2\x80\x99s overall knowledge, and influencing the support operation based on your expertise. Crucial qualities for this role are being team oriented, highly motivated, eager to learn new methods and technologies, strong technical problem-solving skills, customer centric and forward looking. Exceptional communication (written and verbal, internal and external) and presentation skills Your success in this role will pivot around developing your expertise in one or all of the following

• Deployment and management of Multi - Cloud environments, Cloud Migration tools, Networking both physical and virtual, vSphere management technologies, NSX, vSphere Storage Technologies, vSAN, vRA/vRO, vCloud Directo
• Work independently to resolve customer, TSE, and team issues while assisting the management team in the team\'s overall development.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools.
• Being highly communicative and willing to learn and practice new communication methods.
• Able to apply logic to a situation and able to work creatively when information may be disjointed or missing Provide World Class Support to our customers, Partners .
• Partner with Engineering teams, field teams, customer success teams to provide wholistic and meaningful solutions.
• Sharing your knowledge, Be it with Knowledge Base articles, developing micro trainings for peers and customers, partnering with peers or spending time with a customer to increase their knowledge of VMware products.
• Work in an environment that thrives on cross organizational collaboration, understands the critical nature of constant education and growth, highly skilled peers and a leadership team that is side by side with you as you develop and grow

Where is this role located? Bangalore, India This position requires to work flexible schedules, which may include evenings, nights, weekends or/and holidays
Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2023-08-24
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what\xe2\x80\x99s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.