Job Description

Short description displayed on job tile Come and join us! Looking for a hard-working Technical Support Engineer with excellent Core Linux Technical skills and good customer handling and interpersonal skills. Job description displayed in the job posting Department Description: Oracle Linux The Oracle Linux Support program delivers enterprise-class support for Linux with premier backports, legal indemnification, full-stack testing, modern kernels, and more. Oracle Linux support includes support for OpenStack, Containers, Docker and use of our industry-leading zero-downtime Ksplice patching technology. Driven by the need for true enterprise-quality Linux support and seeing an opportunity to significantly reduce IT infrastructure costs, more and more customers have been finding great value in Oracle\'s Linux Operating System Support for over 18 years. Oracle Linux is integral components of cloud infrastructure deployed by a large number of enterprise customers worldwide. See http://linux.oracle.com/ for more information. Key objectives: This position is for remote customer support of Oracle Linux and its components. The team\'s primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux family of products, working in partnership with customers, other support teams and developers. The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers. The position requires working on a 24/7 shift pattern on a rotational schedule as well as covering weekends/public holidays. Work location is Bengaluru, India. Required and desired skills include Excellent knowledge of the Linux OS internals. Support knowledge of different flavors of Linux like Oracle Linux, RHEL, CentOS and SUSE is an added advantage. Experience in managing and fixing Linux servers in a production environment. Excellent system-level debugging skills and experience with one or more functional areas of Linux (e.g. kernel, networking, file system, gcc). Experience with Virtualization and Clustering technologies. Knowledge of Docker, Kubernetes and Cloud platforms is an added advantage. Experience working on OpenStack technologies is a plus. Strong analytical and fixing skills. Excellent spoken and written English interpersonal skills. Good customer interaction skills. Customer focused with a pro-active and adaptable approach. Responsibilities displayed in the job posting Responsibilities As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and fixing for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues. As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for the resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their proficiencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are multifaceted and complex applying independent judgment. May have a support engineer role. 4+ years\' experience with Core products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Does this sound like you If so, we hope to meet you! Life at Oracle and Equal Opportunity An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions. That\'s why we\'re committed to creating a workforce where all individuals can do their best work. It\'s when everyone\'s voice is heard and valued that we\'re inspired to go beyond what\'s been done before. Disclaimer: Oracle is an Equal Employment Opportunity Employer.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer https://www.oracle.com/corporate/careers/diversity-inclusion/

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