Job Description

Job Title: Senior Technical Support AnalystAbout the Company:We are a dynamic and innovative company committed to delivering exceptional solutions that empower our clients to succeed. With our headquarters in the UK and a global footprint across the US, Noida, and Pune in India, we bring a decade of expertise to every endeavour, driving real results. We take a holistic approach to project delivery, providing end-to-end services that encompass everything from initial discovery and design to implementation, change management, and ongoing support. Our goal is to help clients leverage the full potential of the Salesforce platform to achieve their business objectives.What Makes VE3 The Best For You We think of your family as our family, no matter the shape or size. We offer maternity leaves, PF Fund Contributions, 5 days working week along with a generous paid time off program that benefits balance your work & personal life.Summary: A highly experienced Senior Technical Support Analyst with over 5 years of experience in supporting and developing business-critical applications, working with Oracle and Microsoft SQL Server databases. Demonstrated expertise in managing Linux and Windows operating systems and adhering to ITIL best practices. Proven track record in resolving incidents, problems, and changes efficiently, while ensuring seamless operations for large-scale utilities or similar industries.RequirementsKey Responsibilities:

• Provide technical support and development for business-critical applications.

• Work closely with business users and third-party vendors to resolve technical issues and implement improvements.

• Manage Oracle and Microsoft SQL Server databases, including data troubleshooting and optimization.

• Adhere to ITIL processes, handling incident, problem, and change management.

• Ensure smooth business operations by promptly addressing application performance and system availability issues.

• Implement and maintain technical documentation for business applications.

• 5+ years of experience as a Senior Technical Support Analyst.

• Strong expertise in Oracle and Microsoft SQL Server databases.

• Proficiency in Linux and Windows operating systems.

• ITIL certification preferred.

• Strong analytical and problem-solving skills.

• Experience working with third-party software providers.

• Excellent communication skills in English, both written and verbal.

• Competitive salary and benefits package.

• Unlimited Opportunities for professional growth and development.

• Collaborative and supportive work environment.

• Flexible working hours

• Work life balance

• Onsite opportunities

• Retirement Plans

• Team Building activities

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VE3