Senior Technical Support Advisor (l2)
Year Pune, Maharashtra, India
Job Description
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COMPANY OVERVIEW: Domo is a native cloud-native data experiences innovator that puts data to work for everyone. Underpinned by AI, data science, and a secure data foundation, our platform makes data actionable with user-friendly dashboards and apps. With, Domo, companies get intuitive, agile data experiences that power exponential business impact. POSITION SUMMARY: As a member of the L2 Technical Support Team, you will join an enthusiastic, fast paced, and dynamic team, and play a key role in the daily success of our customers. Domo thrives on providing a world-class customer experience. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment. You will be focused on supporting our L1 and Preferred Advisor teams in managing difficult problems. KEY RESPONSIBILITIES:
- Field questions from other Technical Advisors
- Provide timely and ongoing communication with customers regarding reported bugs. Interactions may include case work such as telephone, email, Zoom, in person, or other internal tools, as needed and determined by the business
- Communicate technical concepts clearly and effectively
- Thinking outside the box; our advisors are offered a high degree of latitude to find and develop solutions. Successful candidates will demonstrate independent thinking that consistently leads to robust and scalable solutions for our customers
- Advises and assist customers to adopt best practices and provides enablement
- Create documentation and training for both clients and Domo employees alike
- Continually learn and improve your knowledge of Domos platform to help provide an exceptional interaction
- 3-5 years of experience in technical support or software application support. Preference given for SaaS, analytics, data, and Business Intelligence fields
- Intermediate SQL knowledge
- Intermediate ETL experience
- Intermediate API troubleshooting experience
- Excellent verbal (telephone) and written communication skills and professional etiquette
- Flexible and adapts well to rapid change
- Ability to become Major Domo certified within six months of hire
- Some evening, weekend and holiday work may be required.
- Bachelor's degree in a technical field (computer science, etc.) or 5-7 years related experience and/or training
- Experience with one or more of the following: Python scripting, JavaScript, HTML, Relational databases
- Strong API experience
- Knowledgeable with SSO and Identity providers
- Statistical computing: R, Jupyter
- Snowflake Data Cloud experience
- Medical cash allowance provided
- Maternity and Paternity Leave policy
- Baby bucks: cash allowance to spend on anything for every newborn or child adopted
- Haute Mama: cash allowance to spend on Maternity Wardrobe (only for women employees)
- 18 days paid time off + 10 holidays + 12 medical leaves
- Sodexo Meal Pass
- Health and Wellness Benefit
- One-time Technology Benefit towards the purchase of a tablet or smartwatch
- Corporate National Pension Scheme
- Employee Assistance Programme (EAP)
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Job Detail
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Job IdJD3346767
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear