Job Description

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries - customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX(User Experience)in a single integrated platform to transform and democratize customer experiences across industries. Role: To provide L3 and escalation support on Uniphore\'s voice capture and recording solutions working with large enterprise customers and collaborating with internal teams to drive issues to resolution. Primary Responsibilities: Collaborate with the team to maintain robust and scalable infrastructure solutions for customers Provide Technical Support to customers and colleagues on Uniphore Products and Services Installation/Administration of Linux systems Use Kubernetes and Docker to orchestrate containerized applications. Use Git, Jira, and Confluence for version control, issue tracking, and documentation. Work in Agile environments, participating in daily stand-ups, and continuous improvement activities Collaborate with cross-functional teams to ensure smooth integration of applications and infrastructure components Provide technical guidance and support to team members and clients. Technical Skills: Docker Swarm Terraform/Ansible Linux Messaging services - Kafka/ zookeeper/ Eventstore Voice Recording - Nice, Verint, OrecX Databases - Oracle/MySQL/Postgress + any non-SQL - mongo Tableau Server Experience in Kubernetes & Docker for containerization. AWS/ Azure/ vSphere/ Hyper-V EventstoreDB MiniO Prometheus/ Grafana/ Splunk/ Kibana Skills and Experience: Minimum of 3 years experience working in L2 and L3 support environment Hands-on scripting knowledge like shell scripts, Perl, python Basic knowledge of cloud services, SaaS models, client-server systems Product debugging, configuration, release deployment, problem simulation Past experience working in L2 and L3 support environment Virtualization technologies (VMware, Hyper - V) Automation experience and related tools such as Ansible, Jenkins SQL and database query and procedures. Incident management tools - Jira/Service Now/Zendesk Motivated self-starter and self-learner, possess customer centric, problem-solving skills. Experience in customer interactions across geographies Have good experience in automation and monitoring tools. Ability to identify and implement solutions based on product features and recommend best practices based on data analysis Proficiency with PowerPoint, Word and Excel Ability to organize, prioritize and manage work Excellent communication, presentation (both oral and written) and influencing skills. Ability to work independently and team player in a technology driven environment. Any graduation with technical background Desirable Certifications: CompTIA Linux+ LPIC -1 CKA Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Automation, please visit All applicants - to review our privacy notice, please Information regardingrecruitingand phishingscams: Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.comemail address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a nonemail address, please assume it is spam. If you believe you have been a victim of a phishing or false employmentscam, you may want to report this incidents to the, orvisit theto learn how to report such scam.

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