Job Description

Our CompanyChanging the world through digital experiences is what Adobe\xe2\x80\x99s all about. We give everyone\xe2\x80\x94from emerging artists to global brands\xe2\x80\x94everything they need to design and deliver exceptional digital experiences! We\xe2\x80\x99re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We\xe2\x80\x99re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Our company
At Adobe, we are changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We are the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we\'re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
We\'re a company that understands that product innovation comes from people innovation, and that\'s why we invest in cultivating leaders throughout the organization. If you\'re passionate about leading from where you sit, join us.
The challenge
Adobe Technical Product Consultants provide accurate and timely technical support to Digital Marketing customers via telephone and email. They manage support issues of a complex and technical nature with varying degrees of priority, all while delighting Adobe customers. Technical Support Consultants address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members to represent Adobe in a professional manner.
What you will do
\xef\x83\x98 Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
\xef\x83\x98 Validates and reports customer submitted product bug reports with precision.
\xef\x83\x98 Scope, troubleshoot resolve customer\'s issue and educates customers on the use of Adobe Analytics.
\xef\x83\x98 Assists in testing new and enhanced products.
\xef\x83\x98 Manages projects professionally and within stated timelines.
\xef\x83\x98 Fully owns cases in their name and contributes to success of global team.
\xef\x83\x98 Identifies trends and potential issues and quickly communicates with affected parties.
\xef\x83\x98 Support sustainable&. scalable software solutions for Adobe\'s largest customers.
\xef\x83\x98 Helps maintain accurate and complete product documentation.
\xef\x83\x98 Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third parties)
\xef\x83\x98 Weekend or holiday coverage as required by the business.
\xef\x83\x98 Assists in special projects and other duties as assigned.
What you need to be eligible:
\xef\x83\x98 Bachelor\'s degree in computer science or related field
\xef\x83\x98 At least, three years\' experience in a customer support environment, preferably in a high enterprise tech setting
\xef\x83\x98 Excellent communication skills, both written and verbal
\xef\x83\x98 Be a problem solver, constantly identifying opportunities to improve processes and then acting.
\xef\x83\x98 Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals.
\xef\x83\x98 Extensive knowledge of MS Office, email, and how the Internet and websites work
\xef\x83\x98 Ability to build strong collaboration across internal teams and to a customer advocate.
Technical Acumen requirements:
\xef\x83\x98 Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
\xef\x83\x98 Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, Tag Management.
\xef\x83\x98 Experience with SQL and database management.
\xef\x83\x98 Experience with data insertion and reporting APls, SOAP, REST and PHP
\xef\x83\x98 Knowledge of Mobile and Video programming solutions
\xef\x83\x98 Knowledge of Experience with Tag Management tools
\xef\x83\x98 Desirable to have experience using Adobe Analytics and or optimization tools.
\xef\x83\x98 Proven ability to diagnose and troubleshoot complex analytic implementation issues.
\xef\x83\x98 Practical understanding of JQuery, Angular JS, Any JS Framework
\xef\x83\x98 Knowledge of API (Application Programing Interface)
\xef\x83\x98 Ability to identify, research and quantify business problems using statistical analyses on large data sets.
\xef\x83\x98 Proven skills of leading multi-platform Adobe solutions as a product or technical client service lead or solution consultant.
\xef\x83\x98 Desirable Adobe Experience Cloud tool certification (Adobe Analytics desirable)
\xef\x83\x98 General knowledge about working with Google, Tealium, Salesforce and Pega technologies
\xef\x83\x98 Advanced level Excel and PowerPoint
\xef\x83\x98 Some experience of digital marketing, CRO, digital analytics, decisioning, personalization, recommendations or UX disciplinesAdobe is proud to be an and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other\xe2\x80\x99s employees.

Adobe