Job Description

Job Category Customer Success Job Details About Salesforce We\'re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you\'ve come to the right place. Our Field Service Professional Services team works across technology and business partners to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that craft the future. As a Senior Technical Consultant on our Field Services team, you will realize solutions for our customers by focusing on consultancy, technical development & delivery for the customers and partners to solve critically relevant business challenges using Salesforce\'s Field Service Platform (SFS). Salesforce FS product provides FSM solutions for a wide variety of customer verticals and ecosystem(s) like Telecom, Utilities, Oil & Gas, Manufacturing, Finance etc.. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won\'t fail at critical points. You have a good mix of technical and enterprise skills when it comes to delivering a solution. The solutions you design are built for the long-term and will scale with the customer\'s growth plans seamlessly. You have demonstrable experience integrating systems via API\'s as well as a strong development background. You provide technical expertise to Field service implementation projects, evaluate the customer\'s technical and functional requirements, and develop efficient solutions to help customers achieve their business goals. Within Field Service, you are a leader with vision whose voice and actions are important in growing our overall Services business, team, and culture. Senior Technical Consultants (Sr. Developers) deliver technical solutions to meet the customer\'s business and technical requirements. Sr Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively lead risk areas, and commit to seeing issues through to complete resolution. Responsibilities Become a highly certified and recognized Salesforce expert Help clients consistently meet/exceed goals and metrics Contribute to customer success through front and backend solution development and release management Deliver high client satisfaction (CSAT) Provide guidance on the application and integration development best practices, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education. Drive the creation of application and technical design documents which leverage Salesforce standard processes and effectively integrate Salesforce into the customer\'s infrastructure. Solve key customer implementation issues and demonstrate the ability to aim to a successful resolution. Lead the evaluation of business and technical requirements from a senior level. Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution. Handle customer expectations negotiate solutions to complex problems with both the customer and third-party partners. Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement. Contribute to the growth of the Services Practice by identifying and leading internal critical initiatives to grow the consulting practice, demonstrating junior teammates to achieve individual as well as team growth serving as an active contributor to the practice knowledge and resource base mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues. Requirements Overall 7 to 9 years of experience with a minimum of 3 years on the Salesforce platform. Experience in designing & developing on Field Service implementations. Good experience in writing custom codes, components using APEX, LWC Ability to work independently and be a self-starter. Atleast 3+ years experience as a Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization. Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management. Experience with Waterfall and/or Agile implementation methodologies. Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management. Proven ability to analyze, design, and optimize business processes via technology and integration. Polished speaker with the ability to evangelize best practices at various levels within a large organization. A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies. Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience. Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences. Highly beneficial to have any Salesforce.com product certifications : Salesforce Admin Salesforce Service Cloud Salesforce Field Service Salesforce Platform Dev1 Salesforce Platform Dev2 Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at . is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with . Salesforce welcomes all.

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