Job Description

:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.Process Overview*In this process security gains and losses are calculated and reported by monthly statements and 1099-B tax reporting statements. The Wealth Management Cost Basis teams are responsible for maintaining accurate cost basis for Merrill Wealth Management, Consumer Investments, Retirement, Bank of America Securities and Private Bank accounts. The teams review daily activity exceptions requiring manual updates to cost basis, support updating cost basis due to corporate actions, oversee cost basis reporting due to transfers out, as well as support inquiries from Advisors to update basis. Common adjustment requests are received for deceased account basis step-ups, tax acquisition date or basis corrections, and tax lot selection on sales, gifts or transfers. The process is performed when transactions are systematically or manually received to adjust tax lots. The process is completed when the associate completes the update and responds back to the Branch.*This individual will be responsible for overseeing transaction processing, maintaining accuracy in records, and facilitating effective communication between the banking backend, onshore and branch teams. Associate should be comfortable in a fast-paced, detail-oriented environment and is dedicated to maintaining the highest standards of accuracy, Turn around time and compliance in banking operations.Responsibilities*Approve, initiate and follow up with branch or onshore teamResponsible to interact with LOB and Branch Offices via emailIdentify and escalate control issues, errors and efficiency opportunitiesWork in a fast-paced environment and have the ability to prioritize and multi-task under pressureMust be a team player perspective & be able to communicate confidentlyProvide a high level of quality service, support, and responsiveness to clients of Merrill Lynch, Client Associates and Financial Advisor and communicate effectively with branch & LOB.Ensure that all established procedures are followedRequirements*

• Creative and analytical approach to problem solving
• Strong communication and interpersonal skills and ability to change communication style based on the audience
• Strong knowledge in MS Office products including MS Excel, PowerPoint
• Attention to details and drive for accuracy
• Ability to work well under pressure
• Flexible for shift

Education*Minimum Graduate, commerce stream preferred.Certifications If Any - Any certification in finance or bankingExperience Range*12 to 48 months experienceFoundational skills*Good communication and listening skills, Basic understanding about Banking operations & finance, Strong analytical skills with great attention to details to perform the document review and reconciliations, Organized and able to multi-task in a fast-paced environmentDesired skills:Highly motivated able to work independently, Excellent interpersonal skills, positive attitude, team-player, Willingness to learn and adapt to changes.Work Timings*05:30 pm - 02:30 am IST or 06:30 pm - 03:30 am IST or 07:30 pm - 4:30 amJob Location*Gurugram

Bank of America