Job Description

About this role: Wells Fargo is seeking a Senior Systems Operations Engineer... In this role, you will: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications, US: 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Required Qualifications, International: Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Job Expectations: The candidate will be part of Level 2 Application support team. The applications cater to multiple line of Business and are built on diversified technologies. Generic Skillset (Mandatory): Basic Understanding of Windows and Unix Server Operating systems. Understanding of Client-Server Technologies Understanding of Network components. Should have good communication skills. (English both Verbal and Written) Have understanding of Incident Management Should be able to assess the impact of Incident Classify the Incident severity Run Incident bridge Engage appropriate support teams and work collaboratively towards resolution Manage communications to stakeholders and senior management Manage Root Cause analysis. Change Management Problem Management. Event Management Knowledge management Create and maintain Run books Review and Tag Knowledge articles with alerting/monitoring systems. Manage application build and configuration documentation. Maintain KB in ServiceNow and Confluence For experienced resources look if they have understanding of L1/2/3 kind of setup. Flexible to work in shifts. Understands importance of BCP (Business Continuity Plan) and have done DR excercises and be able to write and maintain DR Plans. Tool Set Exposure (Preferable/Mandatory): ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup) AppDynamics - (Mandatorily should have used it, Preferable if candidate has worked on its setup) SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Service Now Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup) AiOps - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Netcool uDeploy GitHub JIRA We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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