Job Description

Essential Duties and Responsibilities (include but are not limited to):

Be a first line of support for client questions during the time of implementation

Respond to technical application questions and issues raised by internal customers in support of Operating Level agreements

Liaise with Consultants and implement the configuration changes coming from clients

Deploy, maintain, and troubleshoot core business applications

Work experience on Change Management Process, setting up a project and configuration management (System Configuration)

Manage the set-up and configuration systems

Documenting and evaluating required data and information

Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

Maintaining and upgrading existing systems based on the checklist

Knowledge of current technology

Knowledge, Skills and Abilities:

Required Knowledge:

Knowledge and appreciation of business concepts and requirements as applicable

Knowledge and understanding of business research principles, processes, and techniques

Knowledge and understanding of Accounting Experience

Knowledge of SQL and the ability to write basic queries

Preferred Domain areas: Healthcare/Financial / Higher Education

Preference Understanding of Axiom product

Understanding of Cloud environment

Knowledge about Salesforce

Microsoft Word

Microsoft Excel (Advanced Skills)

MS SQL

Should be good enough to review and respond to emails

Firstsource Solutions