Senior Systems Admin
Job Description
:
3 to 5 Previous experience in a leadership or supervisory role within an IT helpdesk environment.
Strong technical background and proficiency in troubleshooting hardware, software, and network issues.
Excellent customer service skills, with the ability to communicate effectively and empathetically with end-users.
Experience with ITIL (Information Technology Infrastructure Library) or other IT service management frameworks.
Solid understanding of helpdesk ticketing systems, incident management processes, and SLAs.
Proven ability to lead and motivate a team, fostering a positive and collaborative work environment.
Strong problem-solving and decision-making skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Familiarity with ITIL processes, such as incident management, problem management, and change management.
Bachelor\'s degree in computer science, information technology, or a related field is preferred.
Relevant certifications, such as ITIL Foundation, HDI Support Center Team Lead, or leadership training, are advantageous.
Department:
Lateral
Skills Required:
Technical | Infrastructure | Service Desk
Years Of Exp:
4 to 8 Years
Education/Qualification:
BE/BTECH/MCA
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Job Detail
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Job IdJD3251294
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear