Job Description

Your IT Future, Delivered.

Senior System Support Specialist.

(Open PAN India: Chennai, Bengaluru, Hyderabad, Indore & Mumbai)



With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions . We work beyond global borders and push boundaries across all dimensions of logistics . You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

Digitalization. Simply delivered.

At IT Services, we are passionate about new technologies. Our SharePoint and Power Platform team is continuously expanding. No matter your level of System Support proficiency, you can always grow within our diverse environment.

•#DHL #DHLITServices #GreatPlace #SharePoint #PowerPlatform #OneDrive•

Grow together.

We are currently in search of a Senior System Support Specialist to join our team. In this role, you will play a crucial part in the Build and Run Operations - SharePoint & Power Platform team, focusing on the management and maintenance of various services including SharePoint Online, OneDrive, Microservices (Planner, Whiteboard, Stream, etc.), and Power Platform (Power Apps, Power Automate).


Your responsibilities will encompass building, supporting, and providing maintenance for these services, offering 2nd/3rd level support as needed. Ensuring that these services adhere to established business SLAs and are consistently delivering quality support on a global scale will be a key aspect of your role. You will take charge of resolving business-critical incidents, devising both interim and permanent technical solutions within the realm of the supported services. Timely resolution of tickets, meeting Target Resolution Time (TRT) goals, and delving deep into recurring incidents for problem management will be among your daily tasks.


Furthermore, you will actively identify avenues for service enhancement and contribute to their successful implementation. Collaborating with the Service Design and Roadmap team, you will participate in the design, evaluation, testing, and deployment of new technologies within your domain of expertise, which spans SharePoint Online, OneDrive, Power Platform (Power Apps, Power Automate), and Microservices. Your expertise and dedication will be instrumental in maintaining seamless operations and driving continuous improvement.

Ready to embark on the journey? Here's what we are looking for:

As a Senior System Support Specialist, having SharePoint and Power Platform is a huge plus. Very good knowledge of PowerShell scripting will also be an integral part of this role.


You are a system support aficionado, therefore you have a good understanding of troubleshooting and problem-solving skills. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Flexible Work Guidelines.
• Flexible Compensation Structure.
• Global Work cultural & opportunities across geographies.
• Insurance Benefit - Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.