Job Description

Your IT Future, Delivered.Senior System Support SpecialistOpen to candidates PAN India (Offices in Chennai, Mumbai, Hyderabad, Bengaluru & Indore).With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.Digitalization. Simply delivered.At IT Services, we are passionate about technology. Our [DWS PLATFORM] team is continuously expanding. No matter your level of [System Support] proficiency, you can always grow within our diverse environment.#DHL #DHLITServices #GreatPlace Appspace #Google Cloud #Windows Operating SystemGrow together.[Timely delivery of IT operational services around the globe in a way that ensures customer IT computing environment up and running, is in the core of what we do. You will own and provide second/third level day-to-day IT support for cloud based technologies, such as Chrome OS devices, Appspace delivering workspace booking service and digital signage, Google Cloud service and help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. When it comes to application issue, vulnerabilities and other issues related to our technologies, communicating with our vendors is key.For any issues related to telecommunication/security systems within the DHL Group environment, you are our superhero. The same applies when it comes to managing, proposing and implementing all necessary changes to production devices in all IT Services Data Centers and premises, providing global availability to key DHL Group services.Last but not least, technologies associated with Appspace, Chrome OS & Devices and Google Cloud are all in your support league.]Ready to embark on the journey? Heres what we are looking for:As a [Senior System Support Specialist], having [Windows operating system experience] is a huge plus. Very good knowledge of [Windows OS support and troubleshooting] will also be an integral part of this role.You are a technology aficionado, therefore you have a good understanding of [Appspace, Google Cloud technology & Chrome OS]. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.ROLE SUMMARY:This role in the Digital Workspace Service Platform department provides strong proactive and reactive consultation and support for various Desktop Virtualization technologies, with a focus on Chrome base devices, Google console administration and Appspace.RESPONSIBILITIES: Google console administration and Appspace administration

• Manage and support user policies, device policies, network policies, accounts in google admin console.
• Identify customers business and technical requirements. Collect, synthesize, and analyze customer feedback to implement the solution.
• Manage and support chrome browser setting and extension in google admin console.
• Manage and support all chrome OS devices in DHL environment. Setting up Kiosk mode, Managed Guest session mode or light workspace mode according to the business requirement.
• Manage and support 3rd party application - Appspace for digital signage solution.
• Manage and support desk reservation and visitor management in Appspace.
• Manage and support meeting room solution in Appspace.
• Contribute to the design and development of the service.

Required core skills in technical and non-technical areas:

• Knowledge of Google Cloud Technologies.
• Knowledge of Mobile technology (Android)
• knowledge of Microsoft Azure Technologies.
• Strong knowledge of Administrating Windows Operating System.
• Knowledge of Microsoft Applications (Microsoft 365 products)
• Knowledge of Active Directory and Group Policy Management.
• Knowledge in scripting (Powershell & Python) added advantage.
• Soft skills such as ITIL foundation V4, Prince2 are added advantage.
• Fluent knowledge of English.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.

DHL