Job Description

Provides highly skilled technical support/delivery capability as technical lead for the current and future delivery, support, and maintenance of future production services in the technical operations environment. Leads technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, & networks. Leads initiatives for driving down incident rates and working with 1st line operations to improve service recovery times. Leads the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved. Complies with operational standards, procedures, and best practice. Operations Engineers within specialist functional teams may have compliance assurance responsibility.

About the role:

In this opportunity as a Senior Software Engineer, you will be:

• Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
• Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures.
• Provide input to records, quality systems and management reports as required
• Contributes to the definition and implementation of improved operability on new and current systems.
• Uses innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit.
• Identifies risks & issues and takes ownership to deliver appropriate resolutions.
• Provides technical expertise for root cause analysis and problem management.
• Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed.
• Works and cooperates with internal and external groups when required in order to fully support environments and maintain service.
• Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements.
• Improves change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints.
• Provides specialist support during complex and/or major incidents.
• May be asked to lead recovery efforts during major incidents within business unit.
• Deputize for the team manager as required.
• Contributes to or author technical documentation such complex changes instructions.
• Reviews, and updates as appropriate, operations procedures, standards, and technical policies.
• May be asked to assist with production of white papers on technical R&D projects
• Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes.
• Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors' ability to provide service.
• Responsible to seek out all information and to fully understand all aspects of each device's technology configuration and uses all approved engineering tools available to implement conforming change.
• Leads the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations, costing design elements, and obtaining agreement to proposed solutions.
• Reviews and coordinates the implementation of proposed modifications, and changes to the production environment.
• Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time.
• About you:

You are fit for the role, if your background includes:
• Provides direction for: proactive health and performance monitoring of databases, indexes and logs, and troubleshooting of reported issues.
• Reviews implemented scripts, stored procedures, and reports generated by automated database maintenance scripts.
• Participates in the technical design process as it relates to database implementations, reviews technical documents, and communicates any risks or issues using the appropriate escalation procedures.
• Provides directions to Technical Recovery plans (Database Standby and Replication, Backup and Recovery).
• Platform Engineer:
• Packages company approved hardened versions of targeted operating systems.
• Ensures stack of agents for management systems are properly installed and connected.
• Maintains patch levels in accordance with change management and security standards.
• Storage Engineer:
• Provides leadership for storage-related projects, including switch installations, disk consolidations, disk assignments, replication, and more.
• Works closely with architecture teams to set, communicate, and maintain storage standards.
• Network Engineer:
• Reviews the network infrastructure documentation/ run book for standards adherence.
• Complies with all routing and rules sets, sequences, defaults, and standards.
• Documents and maintains all applicable configuration standards.
• Assures all NIC and port speeds are appropriately locked down.
• Application Engineer:
• Fully familiarizes self with all aspects of the developed code.
• Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment.Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.


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What's in it For You?



You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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