Job Description

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.


We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.


At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS.

Temenos has built a chatbot on LLMs (large language models). We are looking for senior software engineers to maintain, manage and build new features.

In this role as an engineer in the team, you'll be participating in the design and development, maintenance and deployment of the LLM based Chatbot.

OPPORTUNITIES

You will work on functional design, process design (including scenario design, flow mapping), prototyping, testing, maintaining, training, and defining support procedures of Chatbot to ensure it can take on large amount of data to achieve the desired results.
You will articulate and document the Chatbot architecture and lessons learned for each exploration and constantly analyze statistics, data and algorithms to achieve accuracy.
You will analyze and explain AI and machine learning (ML) solutions in Chatbot while setting and maintaining high ethical standards. You will understand company and client challenges and how integrating AI capabilities can help lead to solutions.
You will stay updated on AI knowledge, trends and regulations.

SKILLS

You should have 3 to 5 years of relevant work experience & understanding of data science, algorithms, and statistics. You should have a degree in BE/BTech/MCA. You should have experience in Python, JavaScript and preferably PHP. You should have experience working on Azure Cloud platform & Web technologies & API tools also strong knowledge and experience in React.js / Node.Js, HTML.
You should have strong knowledge of functional, reactive and object-oriented programming and in designing large data volumes and performance.
You should have experience in handling databases such as Postgres / MySQL / MSSQL.

VALUES

Care

about transforming the Banking landscape.

Commit

to being part of an exciting culture and product evolving within the financial industry.

Collaborate

effectively and proactively with teams within or outside Temenos.

Challenge

yourself to be ambitious and achieve your individual as well as the company targets.

SOME OF OUR BENEFITS include:

Maternity leave:

Transition back with 3 days per week in the first month and 4 days per week in the second month

Civil Partnership:

1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership

Family care:

4 weeks of paid family care leave

Recharge days:

4 days per year to use when you need to physically or mentally needed to recharge *

Study leave:

2 weeks of paid leave each year for study or personal development