Senior Support Engineer (l2 Support, Oms, Basic Java)
Year Bengaluru, Karnataka, India
Job Description
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- Experienced Support Engineer (7-10yrs) with OMS background and basic Java coding experience.
- Acts as a liaison between Support Services, PMG, Consulting Services across products.
- Available on call (on shift basis) for extreme emergencies / critical site down issues.
- Demonstrates and adheres to best practices of all internal Support Services polices and procedures.
- Ensures quantity and quality content in the Knowledgebase.
- Escalates issues that may have a negative financial or relationship impact.
- Mentors team associates in product knowledge and triage techniques.
- Performs customer performance reviews and Health Checks.
- Provides advice to customers and product / implementation teams regarding industry best practices and process methodology.
- Provides functional and/or technical support during a customers product implementation and "go-live" periods.
- Understands the business features and functionality to be provided by the product. Works in a cross-functional capacity to support quality design, development and testing. Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.
- Monitors and actions BY solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents
- Add value by developing knowledge article as well as working on operational improvements
- Understands SAAS consumption, adoption and business value KPIs related to respective solution
- Strong skills on architecture framework, tools and technologies relevant for concerned solution
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success \xe2\x80\x93 and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder\'s inaugural
Diversity Report which outlines our commitment to change, and our
video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Job Detail
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Job IdJD3256698
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear