Senior Supervisor, Delivery

Year Noida, Uttar Pradesh, India

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Requires broad technical expertise and industry knowledge. Domain knowledge of Hire to Retire(HRO) is preferred.
Accountable for functional, people, operational, and/or project management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 4 or more employees.
Manages hiring and termination actions.

General Profile

Responsibility Statements

Manages team members to process cases and carry out other daily deliverables efficiently.
Coaches team to deliver KPI\'s.
Ensures adherence to company policy and procedures.
Acts as the liaison between operations and middle-management to ensure protocols are being followed.
Helps with conflict resolution with client, people, tasks, and systems related issues.
Provides resolutions to a diverse range of complex tasks.
Delivers inputs on process improvement and operational initiatives.
Acts as a point of contact for leadership.
Provides information and guidance on operational topics, covering upper-level managers.
Drives special projects for corporate, operational, or client initiatives.
Executes the continuity plan such as in natural disasters.
Performs additional duties as assigned.
Complies with all policies, procedures, and standards.

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