Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. Learn more about our team here What you get to do in this role: Develop the overall prioritization, milestones, deliverables, and success criteria for large, complex programs or projects Identify, assess, prioritize, and mitigate risks to meet program objectives. Generate new data needs and requirements to provide actionable insights to senior leadership Host executive-level meetings and large cross-functional events Simplify complex issues into a crisp, actionable exec-level status Provide a proactive, strategic perspective on improvements to the business, SDLC or infrastructure processes Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership Coordinate the day-to-day activities required to deliver a high-quality product on time Host regular release meetings & executive read-outs deliver crisp status updates to all stakeholders and senior leadership You will partner with Engineering Managers and Product Managers to plan and prioritize work You will be working with Stakeholders to understand requirements and negotiate solutions to issues You will drive process improvements toward the consistent successful delivery of working product You will be engaging the teams on multiple levels of planning and execution from release, to milestone, to sometimes even sprint-level You will identify and manage cross-team collaboration and dependencies You will be removing impediments to delivery of the initiatives You will support the teams internal and external visibility to progress, status, timelines, risks and achievements Qualifications To be successful in this role you have: Minimum of 12+ years of related experience PMP and Agile certifications Strong working knowledge of MS Excel, MS PowerPoint, MS Visio and similar applications Build strong, trusting relationships with development teams, product management, stakeholders, and cross-functional development groups Proven ability to lead through influence Ability to work effectively in both strategic and tactical spaces Strong critical thinking and problem-solving skills Excellent organizational skills to be able to coordinate complicated efforts and environments High emotional intelligence to effectively manage a diverse team working in different environments Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation Demonstrated competence in key program management best practices: program planning, schedule construction and management risk assessment & mitigation, change management and predictive metrics Encourage, support, and guide continuous improvement of the team, its products, and processed An orientation for execution with a strong process and metrics focus Clearly communicate changes/requests to the team and status/compromises to stakeholders For positions in California (outside of the Bay Area), we offer a base pay of $156,420.00 to $273,780.00, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area please contact your recruiter for additional information. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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