Job Description

We have a wide variety of career opportunities around the world \xe2\x80\x94 come find yours.Human ResourcesThe Human Resources team helps attract and recruit diverse talent, and works to provide employees with competitive benefits, leadership resources and the support to be successful at United.Job overview and responsibilitiesThe primary responsibility of this position is to provide strategic design, development and delivery of Learning Technologies for employees across all Operating Groups and Corporate Services divisions. The employee in this position functions as a partner with front line team, business clients, other HR groups and training professionals in other divisions. This role is primarily focused on our qualification systems, including Airport Operations Quals and certifications.

• Enables deployment of new systems and qualifications by analyzing established criteria to identify gaps in employees\xe2\x80\x99 training and experience
• Works in conjunction with internal subject matter experts and/or vendors to provide technology standards
• Authors and implements requirement documents
• Incorporating incumbent\xe2\x80\x99s understanding and judgement
• Coupled with input from users, internal client groups, subject matter experts and Digital Technology teams
• Participates in ongoing system design, build, and maintenance to ensure systems meet the established criteria
• Coordinates with external vendors and internal IT department to implement learning technology enhancements and issue resolution.
• Learns system functions, connections, dependencies and methodologies and:
• Solves problems during deployments and irregularities
• Ideates improvements, growth, and new features
• Advocates for the best-possible user experience
• Educates stakeholders on system use, limits and functionality

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.QualificationsRequired

• Bachelor\'s degree
• 4+ years in a learning administration or management role
• Exposure to Learning Management Systems
• Proficient using Microsoft Office.
• Strong presentation skills.
• Strong planning and organizational skills.
• Ability to problem solve and provide solutions at first point of contact
• Strong Excel skills
• Customer focus with commitment to serve and delight customers
• Team player able to drive results in a performance-based environment
• Mutual respect and collaboration in working relationships
• Analytical thinking
• Problem solving
• Work well within a team
• Project/Process management
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Airline experience
• Cornerstone LMS experience preferred
• Smartsheet experience
• Cornerstone or comparable learning management systems

United Airlines