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Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationSearch by KeywordSearch by LocationLoading...Team:LocationType:Grade:Create Alert\xc3\x97Select how often (in days) to receive an alert:StartPlease wait...Senior Specialist - Service NowGlobal Business Services (GBS) designs, builds and operates consistent end-to-end business solutions for adidas, delivering services in the areas of finance, non-trade procurement and human resources. This drives operating efficiency, better customer experience, company agility and decision making, and ensures the compliance and control environment. This is enabled through consistent end-to-end processes, strong, globally consistent governance of solutions and services, state of the art technology and tools, creativity, and continuous improvement.GENERAL PURPOSEOur vision for GBS Customer Experience and Service Management is the alignment to customer segments\' expectations and goals, culminating in seamless, transparent, and frictionless interactions and service delivery.The active management of products or services to address business opportunities and customer/user needs and generate the greatest possible value for the business. The adoption and adaptation of product development models based on the context of the work and selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.KEY RESPONSIBILITIESBusiness analysisInvestigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes.Defines acceptance criteria for these recommendations.Requirements definition and managementAssists in the definition and management of requirements.Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.Assists in the creation of a requirements baseline and in investigating and applying authorized requests for changes to base-lined requirements, in line with change management policy.Release and deploymentAssesses and analyses release components.Investigates improvements of UAT process, tools and methods.Ensures release processes and procedures are maintained.Portfolio, programme and project supportUses recommended portfolio, programme and project control solutions for planning, scheduling and tracking.Sets up project files, compiles and distributes reports.Provides administrative services to project boards, project assurance teams and quality review meetings.Provides guidance on project management software, procedures, processes, tools and techniques.Maintains programme and project files from supplied actual and forecast data.Relationship managementEnsures problems and issues are dealt withCollects lessons learned and disseminates relevant information.Collects and uses feedback from customers and stakeholders.Key Relationships:GBS Operations (Porto/Dalian/NAM/LAM)GBS Hire to RetireGBS Record to ReportGBS Source to PayGBS Order to CashGBS Planning & ReportingGlobal ITKnowledge, Skills and Abilities:Analytical thinking, solution oriented, clear, and structured way of workingAbility to drive efforts under limited guidance.Excellent interpersonal skills & relations with ability to work effectively with stakeholders in complex, fast-paced organizations.Fluent in English both verbally and written.Basic understanding of JavaScript, HTML and CSS is a plus.Requisite Education and Experience / Minimum Qualifications:University degree in Business/Computer Science/Information Technology or equivalent.Minimum 6 + years of relevant work experience within the field of IT and Product Ownership.Preferably experience in shared services or global business services.Technical experience with relevant platforms, technologies, and tools such as ServiceNow and Cisco.Experienced in process documentation.AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE\'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company\'s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.Job Title: Senior Specialist - Service NowBrand: adidasLocation: ChennaiTEAM: Global OperationsState: TNCountry/Region: INContract Type: Full timeNumber: 513491Date: Jul 19, 2024Find similar jobs:THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES. \xc2\xa9 2020 adidas. All Rights Reserved.

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