Job Description

CSSUPRAS3

Senior Specialist Reporting Analyst

What Youll be Doing
Looking for an opportunity where youll bring your analytical skills to the table and provide recommendations to improve processes? Youll provide value added service by generating and analyzing operations and financial reporting. You\'ll also be responsible for business evaluation, process development, business analysis, business modeling and report development.

Youll report to the MANAGER. Youll impact the business through your reporting, analysis and recommendations.

Eligibility Guidelines (iAspire)

• 6 months or more tenure in current position

• GCA level no more than 2 levels above current role
• (UPDATE HERE: Ahmedabad or working temporary remotely IN INDIA)
• Performance of associates: no corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employees

During a Typical Day, Youll

• Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
• Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
• Reporting for attrition, absenteeism and other performance and compliance metrics report
• Maintain database records and perform routine audits of data validating proper site, client, and project relationships
• Build and develop reports both proactively and in response to business need to improve operational efficiencies

• Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
• Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators

What You Bring to the Role

• Bachelors degree
• 5 + years call center or outsourcing experience

• Reporting experience
• Advanced skill in Excel and other MS Office applications
• Must be able to work in a flexible shift
• Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience
• Ability to deliver high-quality results, on time and on target while working across teams

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don\'t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

TTEC