Job Description

Company: MarshDescription:We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the officeSenior Specialist xe2x80x93 Insurance OperationsThe Senior Specialist will provide essential support to Client Executives and Brokers, facilitating the placement of policies and delivering exceptional client service within the Placement value stream.We will count on you to:

• Ensure compliance with internal targets related to error reduction, quality checking, and processing.
• Develop and maintain productive relationships with CE/Broker and Policy Servicing teams
• Ensure all documentation complies with Marsh Procedures, Marsh Compliance Standards, and regulatory guidelines
• Assist Client Executives and Brokers in managing placements within the Marsh systems
• File necessary documentation in the Marsh systems and support internal and external teams with updates
• Prepare Slips/Quotes, Contracts, Endorsements document templates, adapting them based on client information and input from Broking teams
• Review renewal reports, identifying unnecessary risks and ensuring all documents are accurate and ready for renewal
• Monitor and manage workflow, coordinating the flow of business into Placement Teams

Process Management:

• Manages own queue of work to ensure timely delivery on all cases as per SLA
• Understands process steps and guidance and processes case as per process guidelines and checklist
• Escalates delays and queries appropriately after due investigation
• Identifies gaps and anomalies in information provided to ensure process completeness before submission for client delivery
• Ensures quality of data provided by taking end xe2x80x93 to end responsibility of process delivery

Risk & Compliance:

• Ensure adherence to Compliance and operate within the guidelines of internal and external regulators
• Have working knowledge of the core product principles and regulations that govern the products
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company

What you need to have:

• Graduate with 4+ years of experience
• Process knowledge of broking business and insurance terminologies
• Ability to prioritize and handle multiple tasks during peak volume periods
• Collaborative mindset across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Decision making and Problem solving skills
• High attention to detail
• Good relationship skills, Proven ability to work on functional initiatives

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• Certification in Insurance domain

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the worldxe2x80x99s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one xe2x80x9canchor dayxe2x80x9d per week on which their full team will be together in person.

Marsh McLennan