Job Description

Role Title: Senior Specialist, HR Operations (L06)Company Overview:COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\'s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been ranked #5 among India\'s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\'s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\'s Best Workplaces for Women in 2022.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.Organizational Overview:As part of HR team, the team you will be responsible for monitoring and executing requests from a shared ticketing systemRole Summary/Purpose: As part of HR Ops COE team you will be responsible for monitoring and executing requests from a shared ticketing system. You will work collaboratively with colleagues in Asia and the US to deliver a positive employee experience.Key Responsibilities:Monitor and execute requests from a shared ticketing systemProcess Workday transactions according to standard operations procedures which include, but are not limited to, job requisition reviews/approvals, new hire processing, job changes, organizational changes, position management, compensation changes, and terminationsExecute mass transaction loads in Workday as neededOptimizes data integrity by conducting regular audits and ensuring employee and job data are kept up to date and accurateDetermine appropriate action to resolve duplicate, inaccurate or unclear informationProvide support to HR and business managers on Workday and HR processes including position and organization managementSupport testing and roll-out of system enhancements, have a view on test cases, can challenge for adding more; specific to countries and processesContinuously identifying areas where we can improve accuracy, effectiveness and/or efficiency and then redesign the processWork cross functionally with HR, Finance, Legal and third-party vendorsComplete other tasks and/or projects as assignedKeen eye to progressively improve process gaps and governance. Constantly give feedback to uplines on plugging process gapsRequired Skills/Knowledge:Bachelor\'s degree with 1-2 years of experience in Human Resources/ Financial services, or in lieu of a degree 3-4 years of experience in Human Resources/ Financial services.1-2 years of experience in Payroll, Statutory & Compliance, Workday and Process management\xe2\x80\x8bAbility to multitask and willing to work in tough timelinesStrong knowledge of MS officeDesired Skills/Knowledge:MBA or equivalent degree in Human Resources, Psychology or other related coursesHigh Energy and Bias towards action;Fixes things before gaps become visibleProactively keeps line manager informed on metrics and SLAsAbility to maintain a high level of confidentialityAbove average oral, written and interpersonal communication skillsAbility to meet goals in a fast-paced environment preferably supporting Multi Country ProcessesAbility to maintain a positive attitude and professional imageProficiency in Microsoft Word, Excel and PowerPointShould be able to design Excel Macros, Power Pivots, FormulasProficiency on web-based applicationsEligibility Criteria:Bachelor\'s degree with 1-2 years of experience in Human Resources/ Financial services, or in lieu of a degree 3-4 years of experience in Human Resources/ Financial services.Work Timings: Should be open to work in US Shift Timings (7:00 am to 4:00 pm EST)For Internal Applicants:Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L4 - L6 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.Grade/Level: 06Job Family Group: Human Resources

Synchrony