Job Description

Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.WELCOME TO SITAxe2x80x99S AIRCRAFT BUSINESS UNITmakes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:

• Communication xe2x80x93 connecting aircraft and people around the world.
• Data & Platform - Turning aircraft data into valuable insight for the entire industry.
• Applications xe2x80x93 Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.

Ready to redefine air travel? The journey starts here, with you at SITA.ABOUT THE ROLE & TEAMYou will be part of the team that provides technical support to and proactively manages SITA for Aircraft customers to ensure the highest performance of Cockpit communication products. These products include a set of solutions to Airlines and Air Navigation Service Providers.You will be responsible for providing expert problem resolution, service implementation, training, and presales technical support for all Cockpit communication products to customers in the region (airlines, avionics manufacturers, resellers, and Air Navigation Service Providers).WHAT YOUxe2x80x99LL DOxc2xb7Provide expert problem resolution and service implementation for SITA for Aircraft Cockpit communication services.
xc2xb7Handle customer inquiries, coordinating with internal and external stakeholders.
xc2xb7Implement SITA for Aircraft Cockpit services, ensuring timely delivery.
xc2xb7Maintain customer data integrity and configuration profiles.
xc2xb7Monitor product performance indicators and proactively recommend improvement measures when necessary.
xc2xb7Collaborate with customers to optimize their use of SITA for Aircraft services.
xc2xb7Analyze and distribute reports to airlines and internal teams.
xc2xb7Work closely with Customer Program Managers on technical support.
xc2xb7Channel customer feedback to Product and Business Development teams.
xc2xb7Provide pre-sales technical support to Business Development and Account teams. Qualifications:ABOUT YOUR SKILLSxc2xb7University degree in Electronics, Telecommunications, Computer Science, Engineering, Mathematics, or Aviation.
xc2xb71-5 years of professional experience in technical support, preferably in the airline, aviation, or telecommunications industry.
xc2xb7Experience in multi-country, multi-disciplinary, and multicultural organizations.
xc2xb7Strong problem-solving skills and ability to coordinate with various stakeholders.
xc2xb7Excellent communication and customer service skills.NICE-TO-HAVExc2xb7Experience with satellite or terrestrial VHF radio communications.
xc2xb7Familiarity with avionics and airframe manufacturer operations
xc2xb7Experience with Machine learning and AI Data preparation and model training.WHAT WE OFFER:SITAxe2x80x99s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:xf0x9fx8fxa1 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).xe2x8fxb0 Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.xf0x9fx8cx8e Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!xf0x9fx8cxbf Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.xf0x9fx9ax80 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!xf0x9fx99x8cxf0x9fx8fxbd Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

SITA