Job Description

Company Description

About Freshworks



Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.



Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes' Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.



While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.

Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.



At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks is looking for a self-motivated Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new or expansion business opportunities as well as consulting in the sales process to the most strategic prospects and accounts at Freshworks.

ISV Solution Engineers will also be working closely with our ISV Product Team and GTM teams to execute our ISV strategy on the ground. You would be involved in demonstrating the value of Freshworks Integrations with third party applications to customers or prospects. You would also be expected to play the role of an internal consultant and SME for integrations and third party apps to other solution engineers, seller or customer success managers.

Your roles and responsibilities:

• Work with internal stakeholders such as product, other solution engineers, sellers, customer success managers to deliver technical demonstrations of integrations to prospects and customers
• Create and curate demonstrable assets for integrations so that prospects and customers can see the value of these integrations live
• Become internal experts on strategic partner (third party) applications
• Drive other initiatives as demanded by role by yourself with minimal oversight ot guidance
• Maintain a disciplined process by which service requests from internal stakeholders are serviced and closed within defined SLAs.
• Create other collaterals such as messaging documents, technical documents, videos to drive app adoption
• Innovate process automations in this domain to help other solution engineers show value to customers quickly and efficiently
• Become the eye and ears on the field to understand customer demands and loop back the information to product teams
• 4 to 8 years of relevant experience in a similar technical pre-sales role, preferably in SaaS or software product environments
• Bachelor's or Master's degree in information technology, computer science or a related field is an advantage
• Hand-on experience with enterprise-grade integration platforms
• Experience with integration technologies, REST APIs, SDKs, and authentication technologies such as SSO, SSL etc.
• Knowledge of Javascript, Node.js would be an advantage
• Ability to explain complex technical concepts in a simple manner. ("Tell me like I am five")
• Excellent communicational and listening skills, presentation and demonstration skills, enthusiastic about helping and serving clients, strong customer and solution-oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A standout colleague who enjoys working in a high-energy, high-volume sales team environment

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.