Job Description

About LowesLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE\xc2\xae 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.For more information, visit .About Lowes India: At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.To know more about Lowe's India, visitAbout the TeamThis team specializes in conversational AI and chatbot development, which is crucial for improving customer engagement and service efficiency. They are tasked with designing and refining AI-driven tools that enable smooth communication for customers.Their projects involve creating chatbots that provide round-the-clock assistance, addressing inquiries related to products, services, and orders. By utilizing natural language processing and machine learning, the team strives to develop intuitive and user-friendly interfaces that can effectively understand and respond to customer needs.Job Summary:As a Senior Software Engineer in the Conversational AI & Chatbot team, you will be responsible for designing and developing AI-driven solutions that improve customer engagement through intelligent chatbots. You will collaborate closely with product managers, UX designers, and data scientists to create conversational interfaces that enhance the overall customer experience, streamline operations, and drive business success.Roles & Responsibilities:Core Responsibilities:

• Design & Development: Architect, design, and implement scalable conversational AI solutions, including chatbots and virtual assistants that provide exceptional customer experiences.

• Collaboration: Work closely with UX/UI designers, data scientists, product managers, and stakeholders to understand requirements and translate them into functional AI applications.

• Code Quality: Write clean, maintainable, and efficient code. Conduct code reviews and ensure adherence to best practices in software development.

• Integration: Integrate conversational AI solutions with existing systems, databases, and APIs to enhance the performance and functionality of the applications.

• Testing & Deployment: Implement comprehensive testing strategies, including unit testing, integration testing, and user acceptance testing. Oversee deployment and ensure the reliability of the systems post-launch.

• Research & Innovation: Stay up-to-date with the latest trends and technologies in conversational AI and machine learning. Propose innovative solutions and improvements to existing processes and features.

• Mentorship: Provide guidance and mentorship to junior engineers, promoting a culture of knowledge sharing and continuous learning within the team.

Years of Experience:

• 5+ years of professional software engineering experience, with a focus on AI, machine learning, and natural language processing (NLP) preferably on conversational AI/ Chatbot.
• 5+ years of experience on creating and managing Java/Python microservices
• 2+ years of experience developing and implementing chatbot system for an organization
• 2+ years of experience on supporting and optimizing production level environments

Education Qualification & Certifications (optional)Required Minimum Qualifications:Bachelors or Masters degree in Computer Science, Software Engineering, or a related field.Skill Set RequiredPrimary Skills (must have)

• Proficiency in developing Java/Python microservices esp. using Stomp framework or websockets for conversational applications.
• Designing scalable and dependable chatbot systems by integrating natural language processing, machine learning models or dialogue management techniques. (e.g., Rasa, Dialogflow, Microsoft Bot Framework).
• Experience with integrating AI/ML frameworks (e.g., TensorFlow, PyTorch, NLTK).
• Familiarity with cloud platforms (preferably Google Cloud) and deployment of AI models in a cloud environment.
• Experience with CI/CD tools such as: Docker and Kubernetes.
• Experience with collaborative planning and defect tracking through Bitbucket/GitHub
• Working knowledge of tools for monitoring and alerting such as Kibana, Grafana etc.

Secondary Skills (desired)

• Familiarity with Pyspark, big data, and batch processing frameworks for data handling
• Excellent analytical and problem-solving skills, with attention to detail.
• Strong verbal and written communication skills, capable of explaining complex concepts to diverse audiences.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowes wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Acts privacy provisions.Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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