Job Description

Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer's systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organisation on ensuring absolute product quality and provides high quality content for the online knowledge databases.





We are looking for experienced Software Engineer to join our Middleware Support group.


Essential Skills:

• Good team player
• Strong troubleshooting and analytical skills
• Strong customer support and client relation skills
• Excellent communication skills

Experience:

• Anywhere between 5 and 8 years

Technical Skills:

• Primary: WebCenter Content 12c
• Hands on knowledge with WebCenter Capture, WebCenter Forms Recognition(WFR) & Imaging & Process Management (IPM) would be an added advantage.
• Optional: Knowledge of WebCenter on Marketplace & WebCenter on OCI.
• Knowledge of Oracle Cloud Infrastructure (OCI).

Technologies:

• Content Server
• Conversion
• Java
• Linux Administration

Servers and Tools:

• Weblogic Server
• Oracle Database
• Apache HTTP server, Oracle HTTP server

The flexibility to work beyond standard business hours, non-standard work weeks, including weekends and Public holidays may be required.


Career Level - IC3



As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.


As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technically very challenging questions regarding the use of and troubleshooting of WebCenter Content product in Fusion Middleware. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.