ORACLE RETAIL APPLICATIONS SUPPORT SPECIALISTOracle Support provides technical and functional assistance to Oracles customers globally. The Oracle Retail suite is comprised of about 30 different integrated applications. These applications provide retailers with an enterprise-wide solution footprint to manage their business. Opportunities exist for Software & Senior Software Engineers in our expanding Retail support team who wish to work in "Night Shift" As part of Oracle Retail Team, you would be working very closely with some of the biggest Retailers in the world and assist them during their implementation and post go live. This is a role wherein you would be enriching your knowledge every day and will be part of customer success. Career Level - IC3

JOB RESPONSIBILITIES:

This challenging position puts you at the forefront of interactions with Oracle Retail application's customers.
As a Software Engineer (IC2), Senior Software Engineer (IC3) you will be responsible for:

• Providing support on the Oracle Retail solutions
• Managing and resolving Service Requests logged by customers.
• Managing customer expectations through the Service Request lifecycle in accordance with Oracles global standards.
• Operating in line with Bug Diagnosis and Escalation/ Development Bug guidelines in resolution of Bug related Service Requests.
• Reducing escalations.
• Maintaining product expertise in assigned cluster.
• Contributing to Knowledge Management contents creation and maintenance.
• Participating in Root Cause/ Corrective Action defined within the product area in order to further enhance the customer experience and improve the Oracle product.
• Maintaining an up-to-date and in-depth knowledge of new products released in the market for the given product area.

EXPERIENCE & EDUCATIONAL REQUIREMENTS:

• Educational Qualifications: B.E. (Comp Sc), MCA, M.Sc.(Comp Sc.), M.S.(Comp. Sc.).
• Proven experience in an application software environment working with Oracle Retail Applications and/ or Oracle Applications. Support for IT applications is an advantage.
• Knowledge of relational DB models, SQL and PL/SQL.
• Experience in Retail or Manufacturing disciplines of Merchandise/Materials Planning, Financial Planning, Forecasting, Replenishment, Warehouse Distribution, and Store Operations.

Mandatory:
o Proven experience in an application software environment working with Oracle Retail Applications and/ or Oracle Applications. Support for IT applications is an advantage.
o Knowledge of relational DB models, SQL and PL/SQL.
o 5 - 10 years of experience in functional modules, expertise at least in 2 modules.
Desirable:
o Experience in Retail or Manufacturing disciplines of Merchandise/Materials Planning, Financial Planning, Forecasting, Replenishment, Warehouse Distribution, and Store Operations.
o Working experience on Cloud Services
o Proven experience in supporting customer issues on Cloud platforms
o Proven experience with Java and J2EE technologies on web applications support or development is an added advantage.

KEY RELATIONSHIPS & SKILLS REQUIREMENTS:

• Strong customer service attitude (Customer Focus) with excellent communication and interpersonal skills
• Ability to resolve complex, technical problems
• Teamwork and collaboration
• Excellent verbal and written skills in English

OTHER INFORMATION:

• This job might require limited travel to customer sites or training sites.
• This job might require flexible work hours or shift work hours