Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), were leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If youre looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

In this role, you will:

• Co-ordinate packaging and release of new software and patches in accordance with CWD Standards.
• Testing applications and patches before rollout to minimize incidents affecting users.
• Providing users an opportunity to accept functionality of software before it is fully implemented.
• Maintaining structured approach to rolling out all new software.
• Piloting in advance of rollouts, which means that users do not experience system downtime?
• Implementing storage of software on site servers, ensuring that updated versions are installed at all times, which minimizes incidents and the need for reinstallation
• Liaison with other support teams, application vendors to ensure continuity of services.
• Implementation of mass deployment rollouts.
• Provide 3rd line release support for applications or packages and change related issues.
• Take up acceptable number of packaging/rollout requests and ensure completion of the same within the desired time scales.
• Proper communication with the SDCs and Support teams to ensure they are kept updated with the status of the tasks and follow up tasks being performed by other support teams/SDCs
• Ensure all aspect of the desktop environment is maintained efficiently with minimal disruption to the banks user base.
• Adopt a customer service attitude that represents the CS Standard Support model in a correct and purposeful manner and thus HSBC as a whole.
• Perform delivery and rollout of software in line with the agreed SLAs

Requirements

To be successful in this role, you should meet the following requirements:

• Strong knowledge on MECM along with AD and ITIL process.
• Should have industry standard certified relevant to the process platform/environment.
• Ability to work under pressure and deliver within limited timescales, whilst maintaining quality.
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends.
• Enthusiasm for new technologies and change.
• Basic knowledge on HSBC IT Infrastructure Delivery.
• Good general IT support knowledge.
• Strong interpersonal skills & good customer service skills.
• Good communication skills, both verbal and written.
• Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision-making skills.
• To work in 24/7 environment.

Youll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by - HSBC Software Development India

HSBC