Job Description

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!


The Service Now Application Developer is a senior technical resource that possesses advanced administration capability and is able to design, build, and customize Service Now applications and services.The Developer works across applications,delivers new functionality and innovative solutions,and supports the entire development life cycle. The Service Now Application Developer has a software development background that will be enhanced by Service Now System Administration, Service Now Advanced System Administration, Scripting in Service Now, and Application Creation in Service Now. PRINCIPAL RESPONSIBILITIES Developing large global enterprise Service Now instance-10% Designs and develops new Service Now applications and services-30% Assists Service Now Business Analyst in estimating release level of effort-10% Provides mentoring and guidance for Service Now System Administrators-20% Takes ownership of complex business requirements and works them to completion, experience in developing large global enterprise Service Now instance-30% REQUIRED SKILLSET Certification:App Creation & Scripting in Service Now Education : Degree :Bachelor Field of Study:Computer Science, Information Systems, Software Engineering Experience:9+ years of Enterprise and/or IT Service Management, Advanced System Administration,Experience with database design schema and data modeling,Strong requirements gathering experience Technical Skills :-Sound working knowledge of ServiceNow's core architecture and primary application modules such as Service Catalog, Event, Incident, Problem, Change, Asset and Configuration Management Database (CMDB), Discovery, Knowledge, and Service Portal - Ensure appropriate SDLC process is adhered to when promoting updates through development, test, and production environments - Strong ITIL and ServiceNow administrator/ developer skills - Ability to collaborate effectively to generate good practice solutions and configure the platform accordingly to accommodate complex business requirements - Manage scripts, UI policies, UI actions, and data policies - Create custom reports and dashboards - Responsible for fulfilling all requests for platform assistance including end-user trouble inquiries, regular maintenance, enhancements and defect fixes - Assisting in establishing Asset Management and CMDB for the organization - Develop solutions using JavaScript and Glide - Working knowledge of JavaScript, CSS, HTML5, Jelly for responsive design PC Skills : Proficient in MS Office, especially PowerPoint and Excel Other Skills:- Ability to work in an agile team environment - Analytical and problem solving skills, sound business judgment and strategic thinking - Excellent oral and written communication - Customer oriented, personable and approachable, able to effectively establish partnerships and interact professionally and respectfully with customers Languages :English PREFERRED SKILLSET Education : Degree :Master or Advanced Field of Study :Exposure to ITIL methodology What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.


Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.


All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.


Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at careers.india@mcmcg.com.