Job Description

Teamwork makes the stream work.
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### Roku is changing how the world watches TV



Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.



From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

### About the team



Roku's central Platforms team is looking for a highly skilled Site Reliability Engineer to help maintain and drive adoption of Roku's service mesh hosting architecture, observability platform, and array of value-added services over the top. Our team is responsible for building and scaling the Platform (Kubernetes, Istio, Envoy, operators, and more), the Observability layer (OSS/CNCF-supported observability projects), CI tooling, and more in order to affect Roku's transition towards a single, unified, cloud-agnostic system where all teams speak the same infrastructure language. We are engaging with teams across Roku's engineering organization to migrate hundreds of workloads to our common platform, including helping augment and automate CI/CD flows. We are looking for engineers who love working collaboratively across teams to achieve company-impacting results.




### About the role



Do you want to help support the next generation of Roku's service mesh and observability platform and related tools? Are you familiar with Kubernetes and the CNCF ecosystem of tools for automation, security, source code and artifact management, and observability? Are you a data-based decision-maker who has a passion for measurement such as SLO's and SLA's? Do you love engaging with other teams to optimize their workloads on these platforms, and providing tools to make debugging easy? If so, this role is for you!




### What you'll be doing


• Work with the Kubernetes & Service Mesh team to manage our growing fleet of clusters globally, across multiple Cloud providers
• Work with the Development Tools and Service Mesh teams to implement and measure SLA's, SLO's, and MTTD/R for our services facing the rest of the organization
• Identify key feature gaps, bugs, scalability issues, and other problems in working with our internal customers, and collaborate with the team internally and our stakeholders and partners to implement solutions
• Support our customers daily as they onboard and utilize our platforms, to help them maximize the value, performance, and reliability they can achieve for their workloads
• Contribute to our platforms' capabilities as needed, with a focus towards reliability & scalability
• Perform feature/functionality/usability trials of new tools that can benefit Roku
• Demonstrate great communication skills and a support-oriented mentality in working with technical and non-technical audiences




### We're excited if you have


• 5+ years of experience in a large company in SRE or DevOps role, with a focus on cross-team engagement
• Past success in supporting a large, talented engineering team in utilizing a central common platform
• Patience, a friendly, helpful approach, and constructive communication are key traits; you must be a "people person" to succeed
• Expertise in using open-source observability tools in large-scale environments, including (but not limited to) Prometheus, Grafana, ELK (ElasticSearch + Logstash + Kibana), Jaeger, Kiali, and/or Loki
• On the job familiarity with modern open standards for telemetry like OpenTelemetry, OpenTracing, and OpenMetrics
• Familiarity with Kubernetes and Istio as the architecture on which the observability platform runs, and how they integrate and scale
• The drive and self-motivation to understand the intricate details of a complex infrastructure environment
• Independently driven in a highly distributed, multi-national team spread across numerous time zones
• Hands on experience working with AWS and/or GCP
• 3+ years of experience with a high-level scripting or infra language (such as Terraform, Helm, Shell, and/or Python)
• B.S. or M.S. degree in Computer Science, Engineering, or equivalent experience

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### Benefits



Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.




### The Roku Culture



Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.



We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.



To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.



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