Job Description

About Delta Air LinesAbout the CompanyDelta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortunes Top 50 Most Admired Companies list. The companys strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIMEs inaugural list of the Worlds Best Companies, coming in at No. 12 the only U.S. airline in the top 155. TIMEs award is based on three criteria: employee satisfaction, revenue growth and sustainability.Deltas people-first culture continues to be recognized, earning the airline a spot on Fortunes 100 Best Companies to Work Forxc2xae list for the fifth year. Delta is the only airline included on the 2024 list.Additionally, Delta earned a coveted spot, on Fast Companys list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.About the Delta Technology Hub (DTH), BangaloreDelta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.Key Responsibilities:

• Execute the Incident, Change Management, processes
• Lead postmortem and problem management processes
• Build and support a reliable application suite for the environment that meet the development and maintenance requirements of systems/platforms.
• Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming
• Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
• Continually working to improve and implement automation of applications tasks
• Providing technical support for systems/platforms according to application SLA's.
• Design and develop resiliency of the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management.
• Bring strong troubleshooting abilities to your team
• Leads calls or strongly contributes to incident resolution a logical fashion
• Focus on resolving issues before they become incidents
• Identify and articulate severity of impacts using observability and monitoring tools, escalating as needed
• Understand architecture and design of applications to identify causes during incidents based on symptoms
• Perform root cause analysis to quickly recover from service interruptions, and prevent recurring problems
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
• Identify and fill gaps in monitoring and documentation, by working with appropriate teams
• Implement platform changes with minimal impact to the business by following enterprise standards and procedures
• Design and document enterprise standards and procedures

• Bachelors degree or industry certification in an applicable IT field.
• 3-6 experience in the design, development, administration, and/or support of one more platforms.
• 3 or more years of experience as a Systems Engineer,Developer, or Site Reliability Engineer.
• 2 or more years of experience with ops automation using a scripting language such as Python.
• 2 or more years of experience working with production environments in AWS
• 2 or more years of experience designing Grafana dashboards for application monitoring and observability
• 2 or more years of experience creating synthetic transaction monitoring checks
• 2 or more years of experience working with an observability system such as CloudWatch or Dynatrace.
• Site Reliability Engineering Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site environment.
• Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
• CI/CD Pipeline: Knowledge of concepts, values and tools applied in building Continuous Integration (CI), Continuous Delivery and Continuous Deployment (CD) pipeline; ability to design, build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process.
• Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools
• Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.
• Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products.
• Agile Development: Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
• Embraces diverse people, thinking and styles.
• Excellent written communication skills.

• Masters degree in computer science, Information Technology or related field is preferred
• Experience with airline applications and infrastructure technology is a plus
• Experience in cloud cost optimization is a plus
• 1 or more years of experience leading RCA and postmortem investigations.

Delta Air Lines