Job Description

Do you have experience in IT Service Management, working with cloud providers, software development, and technology infrastructure? If yes, come join our team and develop your career.

The Senior Site Reliability Engineer will analyze chronic and major issues, evaluate products and their services, make recommendations to improve service outcomes, design solutions in partnership with product, engineering, and architecture teams, build, test, operationalize tools and applications to improve customer experience and reduce costs. Additionally, the Senior Site Reliability Engineer will provide oversight and coaching to engineers and be an escalation for our global command center engineers.

About the Role:


In this opportunity as Senior Site Reliability Engineer , you will be responsible for:

• Operational Excellence : Drive the implementation of best practices for reliability, scalability, and performance across our systems and services. Establish and monitor key metrics to ensure uptime, availability, and response times meet or exceed SLAs. Leading the work to drive efficiencies and reduce service operations risks. Lead the research of new capabilities, testing new solutions, recommending and implementing new technologies to improve customer experience and reduce costs.
• System Architecture: Collaborate with cross-functional teams to design, build, and maintain scalable and resilient architectures for our cloud-based infrastructure and applications. Identify opportunities for optimization and efficiency improvements. Solve intractable problems and devising solutions to improve the products and services we offer our customers.
• DevOps Practices : Promote and implement DevOps principles and practices to streamline software delivery, automate infrastructure provisioning, and improve deployment processes. Collaborate with development teams to integrate SRE practices into the software development lifecycle.
• Automation and Tooling : Champion the use of automation and tooling to streamline operational workflows, increase efficiency, and reduce manual toil. Drive the development of monitoring, alerting, and automation solutions to proactively identify and remediate issues.
• Continuous Improvement: Promote a culture of continuous improvement by fostering innovation, experimentation, and learning within the team. Encourage knowledge sharing and professional development to enhance technical skills and expertise.

About You:

You're a fit for the role of Senior Site Reliability Engineer if:

• Minimum 7+ years of experience with cloud technologies, services, use of their APIs, and configuration tools. (e.g., AWS, Azure, GCP).
• Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving complex technical issues.
• You are proficient in DevOps practices and methodologies, with hands-on experience in CI/CD pipelines, configuration management, and infrastructure as code.
• You use AI/ML tools to help improve service, reduce costs, and worked with AI-Operations solutions.
• You are familiar with programming languages such as Python, Java, C#.
• You have designed and supported scalable systems and services.
• You are able to demonstrate ownership of accountabilities.
• You are proficient with Networking, Widows, Linux, Container, PostgreSQL, or related infrastructure services at scale.
• You can automate tasks to improve service operations and support.
• You use configuration management tools to manage configuration at scale.
• You apply the scientific method to system components to identify improvements.
• You are proficient in Observability tools such as Data Dog or New Relic.
• You are proficient in data analysis from sources such as SQL, S3, Athena, etc.



You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model : We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Wellbeing : Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture : Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.


Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


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What's in it For You?



You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.