Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Experience & Education

6+ years of ServiceNow development experience.

Bachelor's degree in Computer Science

ITIL certification preferred

Experience with ITSM, ITOM. HR and others a plus.

ServiceNow certification (Certified Application Developer) is a plus



Technical Skills & Competencies

The candidate will understand ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to, incident, request, change, problem, knowledge, SLA, configuration, asset, portal, service catalog, and reporting, including Performance Analytics.

System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks

Strong written and verbal communication skills (English)

Strong analytical and problem-solving skills

Experience presenting and conducting demos with stakeholders

Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

Experience in with scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)

Experience with relational databases (e.g. MySQL, Oracle)

Ability to present technical information in a way that non-technical staff will understand



What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in a fully entrepreneurial and inclusive work environment. If you harbor passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It's no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World's Most Ethical Companies for the 12th consecutive year.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.