Job Description

LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform. We are transforming our existing ServiceNow product families (ITSM, HRSD, ITBM) and internally developed platform applications, and digitising other enterprise workflows onto the Enterprise Service Management Platform (ServiceNow).




Reporting to the Senior Manager, Enterprise Service Management (ESM) Platform (ServiceNow), the Senior ServiceNow Developer plays a critical role in designing and delivering technical solutions that meet the needs of our customers.




The role is responsible for delivering outstanding value and experiences to our colleagues and customers through excellence in ServiceNow software development and is pivotal in supporting our vision for a fully digitised London Stock Exchange Group.




The role has three primary scopes of responsibility:




To provide technical guidance to the development team and collaborate with architects, business analysts, and testing team members, to ensure the successful delivery of techincal outcomes.




To digitise the platform by developing and implementing customisations, enhancements, and integrations in accordance with the best practices of ServiceNow.




To ensure that the ESM Platform (ServiceNow) is always secure, stable, and performant, and that the support services for the platform are provided to the highest levels of performance.




This role serves as a vital link between Design, Development, Testing, and Release processes within the development cycle in the ESM platform. The role works closely with the Demand and Agile Managers to ensure that customer outcomes are delivered on-time and to expected quality standards. This role is responsible for the implementation, administration, development, and support of ServiceNow and all associated interfaces in the ESM platform.




The role ensures that the quality of software design and development on the ESM Platform are in line with best practices and of the highest standards, and that we continually apply creative and innovative solutions to meet our customers' needs.




The role provides a compelling opportunity to join a growing team in a dynamic, global technology company. The successful candidate will have the opportunity in the future to progress into more senior roles within the team and company.




Tech Profile/Essential Skills




5+ years' experience as a ServiceNow Developer.




Have demonstrable experience of working on at least three separate, ServiceNow product implementations in global organisations.




2+ years' experience working within an Agile Delivery environment.




Have demonstrable, hands-on experience of the design, development, and implementation of ServiceNow products and solutions.




Have demonstratable experience in technical concepts of ServiceNow (workflow design, APIs, Web Services, integrations.




Proven scripting skills in Javascript, Angular/Angular etc.




Proven, hands-on experience of designing, configuring, and developing product automations and integrations.




Demonstrable experience of design and development of scoped applications of varying complexity.




Demonstrable experience in managing platform support services to achieve SLAs.




Experience in configuring and using ServiceNow's Performance & Analytics module.




Experience with web technologies & web services including: jQuery, REST, SOAP, JSON or XML.




Experience in ServiceNow platform deployments and upgrades!




Possess excellent written and verbal communication skills in English.




Have the adaptability to work under changing work scenarios and a pro-active approach to dealing with challenges.




Have the ability and confidence to positively challenge the customer requirements to seek better solutions and outcomes.




Have the ability to prioritise their workload and that of their teams, and the ability to meet deadlines under pressure.




Have the ability to promptly identify and escalate issues which may affect the scope, quality, or timeliness of objectives.




Possesses a pro-active, customer-focused approach, and have a passion for the continuous pursuit excellence.




Have a solid focus on delivery quality and a high attention to detail.




Have proven experience working in a global organisation.




Proactively develop and maintain ServiceNow product knowledge and/or certifications.




Preferred Skills and Experience




Have experience working with ServiceNow professional services or consulting partners (strongly desired).




Have experience in ServiceNow Discovery and CMDB.




Prior experience working in an enterprise IT Service Management environment.




Have proven Digital Transformation experience within global, enterprise organisations.




Hold a qualification of an ITIL Foundation Certificate!




Education and Professional Skills




Have additional ServiceNow certifications.




Are a certified ServiceNow System Administrator.




Are a certified ServiceNow Application Developer.




Are a certified ServiceNow Implementation Specialist in at least two ServiceNow products.




Key Relationships
• ESM Platform Development Lead
• ServiceNow Developers
• Agile Delivery Managers / Scrum Masters
• Product Owners
• Business Analysts

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.




Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.




Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.




LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.




We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.




Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .




If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.


Job ID R0088535