Job Description

Company DescriptionDiscover the UnexpectedExperian is the world's leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we\'ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we're not done.Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're committed to fostering a strong sense of belonging and a place where you can bring your true self to work.Our uniqueness is that we truly value yours. We're an award winning organisation due to our strong people first focus. This includes Top Employer and Great Place To Work accreditations.Learn more at

• Be a part of a Global team which works on HR Projects, Enhancements & Support. ServiceNow HR Service Delivery is one of the softwares in the portfolio along with other on premise and cloud HR applications.
• Responsible for understanding the business processes associated with ServiceNow HR Service Delivery modules.
• Review & provide solutions for business requirements that are raised for ServiceNow HR Service Delivery modules.
• Software development on ServiceNow platform for HR Service Delivery modules. Develop / code as per the Experian standard along with Testing & Implementing the functionalities as needed.
• Work with different teams to investigate and resolve the issues that are raised within the stipulated SLAs. For e.g., Helpdesk, Global HR / Payroll customers, Peers in different regions, change management etc.
• Prepare necessary documentations like configuration guides, design documents, test scripts, test plan etc.
• Work with the Global Change management and the ServiceNow Core platform teams as per the change processes to introduce the change in the UAT and Production systems.
• Maintain the data security and work in a highly auditable environment.
• Work on a single global instance supporting multiple countries.
• Work in a multi-lingual and culturally diverse environment including peers and customers.
• Work in Flexible working arrangement as needed.
• Work with the standard tools & applications as per the Experian standards.
• Work with vendor to create support requests & get resolution for product issues.

QualificationsQualifications

• 5 to 8 years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment creating automated workflows, service catalog and service portal items, REST and SOAP integrations, scoped applications and widgets, client scripts, server scripts, and UI policies.
• 5 to 8 years scripting within ServiceNow, with strong skills in the following languages: using Glide and Jelly Scripting, Java Script, HTML, XLM, AJAX, CSS, JSON, AngularJS
• Must have Service now implementation experience in HR Service Delivery modules including employee center features. Should have In-depth knowledge of ServiceNow functionality and configuration options for these modules.
• ServiceNow System Administration certification and/or ServiceNow Application Development certification required
• Experience configuring MID Servers.
• Solid knowledge of how to architect the extension of ServiceNow data structures to create applications
• 5+ years of experience in Agile/Scrum development environments
• Experience with Integrations of 3rd party tools using (web services, REST, email, MID, etc).
• 3+ years\' experience in Portal development, Analytical and design skills
• 3+ years\' experience using Service Portal pages, widgets.
• Experience to build prototype / wireframes for new web UI interfaces, prototype / wireframe improvements to existing UI interfaces.
• Candidate must be able to demonstrate the following ServiceNow development fundamentals: Business Rules, UI Policies, Client Scripts, UI Actions, etc.
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Bachelors or master's degree from a reputed institution - Computer Science, Information Services, or related field preferred
• Prior working experience with complex solutions in a consulting firm or technology business is preferred.
• Good to have - Exposure to Oracle database & PL / SQL scripting.
• Good to have - Exposure to one or more HR Cloud Applications.
• Knowledge of REST APIs.
• Experience of working in CI / CD environment with strict change controls.
• Experience of working with Global teams in a \'follow the sun\' model.
• Experience of working with business users independently.
• Fluent English-speaking professional.
• Experience designing optimized customer experiences
• Ability to work autonomously with minor supervision and as a member of a team.
• Ability to adapt to a continually changing environment while managing multiple priorities.
• Excellent interpersonal and client facing skills.
• Self-motivated, organized, and able to integrate with the team.
• Excellent problem-solving skills
• Consistently deliver great result

Additional InformationOur uniqueness is that we truly value yours. From India, across Asia to Japan and down to Australia, our 1800 people are what make our business special. Experian's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, development, innovation, collaboration, wellness, reward & recognition, volunteering... That's why we're an award winning organisation for our people-first practices, something we're very proud of.Experian Careers - Creating a better tomorrow together

Experian