Your Role/Opportunity: An opportunity for Service Reliability Operator (SRO) who will ensure the availability and resiliency of our Cloud services 24x7x365. The ideal candidate will have a pulse on the Oracle\xe2\x80\x99s SaaS services and be accountable for the troubleshooting and resolution of service issues.Additionally, you will have the opportunity to create future automation and tooling that will allow us to continuously improve our service. Your role in driving improvements in availability, effort and velocity will delight our customers with and while reducing costs of Operations.You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues.

Responsibilities



In this role you will need to: \xe2\x80\xa2 Contribute to Technical Resolution of Service Issues\xe2\x80\xa2 Contribute to automation of day-on-day operation work.\xe2\x80\xa2 Troubleshooting: have a deep understanding of our services and dependencies in order to respond quickly and efficiently to major incidents and minimize service disruptions when they occur\xe2\x80\xa2 Identify the processes which becomes bottlenecks in operations management and resolve them through process improvement, automation.\xe2\x80\xa2 Stay informed of new technologies\xe2\x80\xa2 Innovate \xe2\x80\xa2 Ownership: understand internal team process and ensure compliance with them. Our Ideal Candidate : The ideal candidate will have the following:\xe2\x80\xa2 Bachelor\'s degree in CS, EE, or equivalent\xe2\x80\xa2 5+ years work experience in supporting Production Services\xe2\x80\xa2 Excellent working experience in Fusion Middleware / WebLogic Server\xe2\x80\xa2 Exposure to DevSecOps Tools\xe2\x80\xa2 Demonstrable experience in one or more scripting/programming languages: Python, Java, Perl, shell\xe2\x80\xa2 Strong communication and analytical skills\xe2\x80\xa2 Understanding of virtualization solutions and Cloud services\xe2\x80\xa2 Able to work as part of a shift in a 24x7x365 operations team.\xe2\x80\xa2 Understanding of monitoring / dashboards (e.g. Enterprise Manager, Grafana, etc)\xe2\x80\xa2 Excellent problem-solving skills\xe2\x80\xa2 Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.\xe2\x80\xa2 Handles hard problems with a positive "can do" attitude\xe2\x80\xa2 Team player and able to work with others all skill levels

Employer Description


An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That\xe2\x80\x99s why we\xe2\x80\x99re committed to creating a workforce where all individuals can do their best work. It\xe2\x80\x99s when everyone\xe2\x80\x99s voice is heard and valued that we\xe2\x80\x99re inspired to go beyond what\xe2\x80\x99s been done before. Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\xe2\x80\x99 status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer Career Level - IC3


Responsibilities



In this role you will need to:

• Contribute to Technical Resolution of Service Issues
• Contribute to automation of day-on-day operation work.
• Troubleshooting: have a deep understanding of our services and dependencies in order to respond quickly and efficiently to major incidents and minimize service disruptions when they occur
• Identify the processes which becomes bottlenecks in operations management and resolve them through process improvement, automation.
• Stay informed of new technologies
• Automation and Innovation
• Ownership: understand internal team process and ensure compliance with them.