Job Description

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Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationLoading...CategorySelect how often (in days) to receive an alert:\xc3\x97Select how often (in days) to receive an alert:Senior Service Manager ICategory: Digital & ITLocation:Bangalore, Karnataka, INDepartment: GITO PI Surveillance & Compliance OperationsAre you an experienced IT professional with a strong background in system management? Are you looking for a new challenge in a global pharmaceutical company? We are currently seeking an Advanced Service Manager to join our team in the Production IT Operations Service Management department at Novo Nordisk. If you are ready to take the next step in your career, read on and apply today for a life-changing opportunity Apply Now!The PositionAs an Advanced Service Manager at Novo Nordisk, your responsibilities will include organizing and overseeing the annual disaster recovery drill and compiling the corresponding report. You will manage user access rights, permissions, and authentication processes, ensuring compliance with security policies, and handling access-related incidents and escalations. Additionally, you will coordinate access reviews, implement access control mechanisms, and provide guidance on best practices for access management within the organization. You will also manage departmental SharePoint sites, including content ownership, permissions, version control, updates, and document libraries, while providing guidance and training on best practices for SharePoint content management to the team. You will be entrusted with the below responsibilities:

• Ensure a compliant operation of PSnet. Responsible for maintaining the Service Levels as agreed for all the Services in the Service Catalogue.

• Responsible for maintenance & operation, including support processes (ITIL). Ensure most optimal processes within maintenance and operation.
• Responsible for change control and configuration management. Ensure PSnet availability is at agreed levels for both Network and Critical Services.
• Responsible for overview and control of life cycle management. Responsible for all documentation related to PSnet systems & Year wheel activities planning.
• Ensure continued and improved overall user satisfaction with PSnet systems. Ensure a compliant platform worldwide in Product Supply and to establish strong relationship with stakeholders, end users, Service owners and IT suppliers.
• Manage the IT Infrastructure, audits and compliance levels as per Novo Nordisk norms. Manage and liaise with the IT Infrastructure & IT System vendors providing system management support across PSnet.
• Serve as a SPOC during External and Internal audits for PSnet IT Infrastructure Services in PS IT.

QualificationsTo be successful in this role, you should have the following qualifications:

• Master\'s degree or bachelor\'s degree in software engineering, Computer Science, Business Administration, or a related field.
• 10+ years of overall IT experience, with at least 5 years of experience in IT systems management in a large organization.
• Proven track record in managing end-to-end systems and applications, including incident, problem, and change management.
• Over one year of experience in the GxP/pharmaceutical industry is required.
• Extensive experience in system validation, compliance, and IT system audits.
• Proficient in stakeholder and vendor management.
• Excellent communication and presentation skills.
• Ability to coach and share knowledge with the team.
• Familiarity with Agile framework or waterfall model is preferred.
• Good understanding of IT infrastructure components and services.

About the department
The Production IT Operations Service Management department is responsible for managing and maintaining the IT systems and services that support the production operations at Novo Nordisk. We work closely with stakeholders across the organization to ensure the availability, compliance, and optimal performance of our IT infrastructure. Our team is dedicated to providing excellent service and support to our internal users, and we strive to continuously improve our processes and technologies to meet the evolving needs of the business.Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk.Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).Deadline
18 July 24.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

Novo Nordisk