Job Description

Building on our past. Ready for the futureWorley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Wexe2x80x99re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.SERVICE DELIVERY ANALYST:The Role:
This role involves service management and performance and quality management. Working with physical and virtual teams you will be liaising with a variety of stakeholders including third party providers and Worleyxe2x80x99s Senior Leadership, building strong relationships to enable effective communication between departments and IT providers.Responsibilities will include:

• Monitoring of IT services and VIP support functions to ensure optimal service
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensure every problem reported from the region is serviced in line with the customer expectations and SLAs agreed with service partners
• Analyzing third-party as well as internal processes, creating and recommending strategies for service delivery optimization
• Act as xe2x80x98voice of customerxe2x80x99 on behalf of the senior leadership within the region.
• Providing accurate and

to the management on performance of the service delivery in the region * Building strong relationships with service partner teams and internal stakeholders to enable effective dialogue exchange between departments and IT partnersAbout YouTo be considered for this role it is envisaged you will possess the following attributes:

• 8+ years of experience in an IT service analyst role or similar in a large global process based organisation
• Sound knowledge of escalation procedures, incident management, problem management, asset management, configuration management and other disciplines related to service delivery
• Information Technology Infrastructure Library (ITIL) Certification
• Excellent relationship building and stakeholder management skills
• A great communicator (verbal and written)
• Tertiary qualifications in Engineering preferred

QualificationsDiploma/ Btech in Electronics or Computer.Moving forward togetherWexe2x80x99re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.Whatever your ambition, therexe2x80x99s a path for you here. And therexe2x80x99s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Worley