Job Description

Job ProfileDo you want to work with some of the latest technology platforms and address exciting and sophisticated challenges? If you are ready to use your expertise to drive security excellence on a global scale, we would love to hear from you! We are seeking a Senior Cyber Security Engineer who will work with the existing team to perform security tools support activities across LSEG. The role works closely with engineering & other support teams, and customers to deliver outcomes which align to our ambition for LSEG to be one of the worlds great companies!Role Responsibilities:

• Participate in a 24/7 Cyber Security Support team, adhering to a rotational shift pattern.
• Provide Level 2 support for BeyondTrust PAM, Varonis, CyberArk PAM, CrowdStrike, CyberArk EPM, Vormetric, Qualys, McAfee (ePO, ENS, ENSSP), and other solutions, including fix technical issues reported by users or detected through monitoring systems.
• Perform routine maintenance tasks such as system upgrades, patch installations, and configuration changes to ensure the stability and security of our environments.
• Execute 2nd level support tasks, which involve responding to alerts/emails, managing ServiceNow tickets (Incident, Change, Problem) within SLA, conducting root cause analysis, and resolving problems efficiently.
• Assist in the planning and execution of Cyber Security-related projects, such as new implementations, migrations, and enhancements, following established project management methodologies and timelines.
• Collaborate with various IT disciplines within the organization to deliver the outcomes.
• Work closely with partners to ensure that security configurations enforce to established security.
• Take ownership of continuous improvement initiatives, focusing on process simplification and the automation of day-to-day tasks within the cyber security domain.
• Stay abreast of industry trends and standard methodologies in privileged access management, actively seeking opportunities to enhance skills and knowledge through training, certifications, and professional development activities.

Key Accountabilities:

• Serve as the main point of contact and liaison for support groups and internal business customers during the recovery of major incidents, offering technical expertise and domain knowledge as necessary.
• Adhere to the IT Service Management (ITSM) process and overarching execution framework to uphold Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
• Take charge of major incidents, including defining and executing tasks, orchestrating break-fix changes and recovery actions, evaluating impact, and monitoring progress to ensure timely resolution and maintain business continuity.
• Continuously enhance and apply pertinent domain knowledge related to workflows, data pipelines, business policies, configurations, and constraints in a proactive manner.
• Take responsibility for the day-to-day operation and upkeep of Cyber Security Tools. This includes performing routine maintenance tasks, such as upgrades, patches, and configuration changes, to ensure optimal system performance and security.
• Lead the resolution of major incidents affecting Cyber Security tools. This involves defining and executing tasks, coordinating with relevant customers, assessing the impact of incidents, and tracking progress to ensure timely resolution and minimize the impact on organizational operations.
• Develop and maintain comprehensive documentation related to configurations, processes, and procedures. Share knowledge and standard processes with team members and customers to facilitate effective support and promote continuous improvement.
• Participate in BAU/Project related activities such as new implementations, migrations, and enhancements. Contribute to project planning, execution, and evaluation, ensuring alignment with project objectives, timelines, and quality standards.

Experience:

• Bachelors degree in computer science, Information Technology, or related field preferred.
• Proven experience in administering PAM solutions Or Endpoint Protection in enterprise environments, including installation, configuration, and troubleshooting.
• Strong understanding of privileged access management concepts, principles, and standard methodologies.
• Good understanding of Windows/Linux Administration and troubleshooting skills.
• Proficiency in scripting languages (e.g., PowerShell, Python) for automation and customization of Cyber Security functionalities.
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently.
• Effective communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and customers.
• Relevant certificates such BeyondTrust Certified System Administrator (BCSA) Or CrowdStrike Certification or CyberArk EPM certification is preferred.
• Relevant certificates such as Microsoft Certified Solutions Expert or Red Hat Certified Engineer (RHCE) Or AWS Certified Solutions Architect - Associate OR Microsoft Certified: Azure Administrator Associate is preferred.
• Relevant certificates such as CompTIA Security+ OR Certified Ethical Hacker OR Certified Information Systems Security Professional (CISSP) preferred.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group