Job Description

SummaryThe purpose of the Senior Secure Start Services Operations Coordinator role is to manage end-user enrollment into Secure Start Services, manage free of charge sample requests, maintain quality and accuracy with all data entry and set daily workload for the local team. This position will be responsible for overseeing and executing the set protocols for Salesforce data management to ensure every consumer receives a five-star enrollment and sampling experience. This position will also act as the primary point of contact for the US-based Secure Start Operations Team Manager.LocationGurugramResponsibilities

• Learn and maintain strong Hollister product knowledge.
• Qualify orders as enrollments or resamples based on a set of criteria.
• Set daily workload volumes and assign work to local team members.
• Search for existing users in database and/or create new customer profiles.
• Accurately add relevant datapoints into Salesforce.com to maintain data integrity.
• Input orders and comply with special instruction on order form.
• Communicate disqualified or pending enrollments to appropriate team.
• Comply to sample formulary quantities and SKUs.
• Assist with the training and onboarding of new team members.
• Provide ongoing training to current team members.
• Act as the key liaison to the US-based Secure Start Operations Manager.
• Report accuracy and quality issues as necessary.
• Resolve daily team errors and meet all defined team metrics.
• Assist and provide guidance with complex customer situations.

Essential Functions of the Role

• Excellent communication skills
• Ability to work greater than 40 hours if need arises
• Ability to sit for long periods of time
• Ability to multi-task with strong attention to detail

Qualifications

• Number of Overall Years Necessary: 2 to 5
• Experience with Microsoft Office Suite/Outlook/Salesforce Data Management

Location : GurgaonMode : Hybrid

Hollister Incorporated