Job Description

Impact: Create intentional and meaningful interactions to improve, innovate and inspire. Curiosity: Stay curious about the evolution and journey of each other. Authenticity: High integrity individuals working together for the greater good. Celebration: Of our work, our people, our clients, our traditions, and our communities. Responsibilities : S/4, C/4, BW/4 HANA Implementation - Ability to manage deployment Plan, Installation, Post-Installation, Client Copies, System release support and Co-ordination with Functional team, HyperCare support, Transport Setup, Performance optimization, Unit Test & Integration test support Experience with S/4, C/4, BW/4 HANA Conversion/Upgrade, Migration and OS/DB Conversion Projects HANA DB- Administration & Operations - (All scenarios) Implementation, Upgrade, Administration, Operations, Performance management and support Fiori Implementation and Support for S/4 HANA and BSoH OS/DB/Platform/Cloud Migrations (experience of at least 2 to 3 projects) SAP BSoH, SAP Business Suite - ERP/SRM/CRM/PLM/APO NetWeaver Stack /AS-Java Administration, Technical upgrades and operational support expertise (Performance management, printers, SMTP, client/system refreshes, all other basis tasks) NetWeaver Stack BW/BI/PI/EP/GRC/AS-Java Administration, Technical upgrades and operational support expertise Must have Knowledge of Solution Manager BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations and support - Must have at least 2 non-HANA DB exposure Ability to provide Implementation consulting for Single Sign On for SAP landscapes including HANA, BOBJ SAP Security (Basic knowledge and understanding) Nice to have Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc. Overall responsible for managed services SLAs like availability (proactive monitoring) , Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups & DR. Primary contact for all customer communications for Managed services Mentor and support other colleagues and L2 team for L3 Basis delivery Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability. Prepare and manage customer specific technical procedures. Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions Organize and drive ad-hoc customer meetings for managed services delivery. Other Qualification : 8 to 12 years in SAP System Admin/NW/Basis Administration/Technical architecting/delivery Ability to negotiate and communicate with other support partners like SAP and Functional partners. Strong presentation / communication / facilitation skills (oral and written) Must be well organized, detail oriented and capable of juggling numerous priorities. Works well with teams or in a team environment, with the ability to work independently. Ability to work in EU Shifts.

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