Job Description

One of the leading MNC Company is looking for a Senior Salesforce Administrator position at Hyderabad and Pune location.Experience: 5 to 6 yearsLocation: Pune and Hyderabad.:This highly critical role is part of the IT GTM (Go-To-Market) Systems team that is responsible for
internal applications supported by IT across Sales, Marketing, Services, Customer Success, and Partner
functions.
The right candidate has an in-depth understanding of the SFDC platform and applications, including CPQ;
can partner with IT Business Analysts, Developers, and operations teams (Field Ops, CS Ops, Deal Desk);
is a collaborator who brings a strong customer service focus when supporting our internal customers;
has empathy, curiosity and desire to improve and constantly learn; has a proven track record of driving
best practices and processes, with hands-on experience in core administration, configuration, and data
management on the Salesforce platform; and a self-starter with the ability to think critically, multi-task,
and keep up in a fast-paced environment.
In this role you will\xe2\x80\xa6\xef\x82\xb7 Administer, troubleshoot, and support the Cornerstone Salesforce platform(s) (e.g.,
Sales Cloud, CPQ, Service Cloud, Customer Experience Cloud, DocuSign CLM, e-sign) and
related 3rd party app integrations (e.g., Outreach, Marketo, Gong, Clari, and many other
data enrichment, sales productivity, and enablement tools).
\xef\x82\xb7 Production Support Incidents: Resolve Salesforce support tickets in a timely manner, set
realistic expectations, maintain ticket hygiene, and communicate clearly with peers and
internal customers.
\xef\x82\xb7 Production Support Enhancements: Deliver enhancements and issue resolutions
involving core functionalities (Leads, Accounts, Contacts, Opportunities, CPQ, Approvals,
Agreements, etc.).
\xef\x82\xb7 Proactive Salesforce Administration: Core admin tasks, security and user management,
license optimization, process automation, data management, exception monitoring (e.g.,
trigger execution, runtime, Apex, DML exceptions), and monitoring batch job failures.
\xef\x82\xb7 Perform root cause analysis of Salesforce issues and triage of those issues to resolution.\xef\x82\xb7 Maintain and expand your subject matter expertise by staying current on new
Salesforce features and related technologies.
\xef\x82\xb7 Create and maintain end-user documentation; maintain and manage Salesforce data
quality and integrity; perform as needed and scheduled data updates and uploads using
Data Loader; ensure backups of all environments; maintain and improve duplicate and
matching rules.
\xef\x82\xb7 Proactively seek opportunities for process improvement: identify and resolve process
bottlenecks, data issues, and inconsistencies to help improve operational efficiencies.
\xef\x82\xb7 Improve and evolve the Salesforce Lightning Platform, with focus on improving user
experience and performance.You have what it takes if you have\xe2\x80\xa6\xef\x82\xb7 5-6 Years of Salesforce Admin experience with a BA/BS degree in Business, Computer
Science, similar technical field of study or equivalent practical experience.
\xef\x82\xb7 Deep and broad knowledge of Salesforce products (e.g., Sales Cloud, service Cloud,
CPQ).
\xef\x82\xb7 Advanced Administrator Certification, CPQ Specialist Certification a big plus.\xef\x82\xb7 Experience working with large data sets, advanced configurations, exception and
environment monitoring.
\xef\x82\xb7 Experience with Salesforce CPQ, & quote to cash processes in a SaaS / recurring revenue
company is a big plus.
\xef\x82\xb7 Experience in working on sales lifecycle, partner sales lifecycle, migrating workflows and
process builder to Flows, CPQ, installing and configuring AppExchange products, maintaining
the lightning org, configuring lightning components, lightning page layouts, assignments etc.\xef\x82\xb7 Experience in installing and maintaining AppExchange products along with the licensing
model information.
\xef\x82\xb7 High level understanding of Apex and LWC framework.
\xef\x82\xb7 Understanding of sandbox environment management, release management, code
versioning best practices, and deployment methodologies are a big plus.
\xef\x82\xb7 Ability to work seamlessly as part of a multi-site, multicultural, development and testing
team, with internal and external resources.If you have relevant experience please share your updated CV at olga.g@cielhr.com

Ciel HR