Job Description

IT & Software

Role and Responsibility

• Hands-on maintain and support standard and custom objects, fields, user roles, profiles, workflows, email templates and applications.
• System implementation and daily support to CRM users.
• Ensure Salesforce data integrity.
• Produce project management documentation, such as project plans/timelines, project requirements and acceptance criteria, status reports, budget reports and resource utilization reports.
• Work closely with business leadership, business analysts, and other key stakeholders in the design, configuration & build of SFDC.
• Participates in cross-functional teams that address strategic business issues involving CRM.
• Guide the team in translating requirements into Salesforce configuration, identifying where custom development/integration may need to occur.
• Act as a Subject Matter Expert in the discovery and investigation of critical production problems as required.
• Manage Salesforce releases. understand \xe2\x80\x9cWhat\xe2\x80\x99s coming (and when)\xe2\x80\x9d
• Present the new features to the relevant users & training.
• Support the deployment of legacy business applications such as CPQ, project management and other applications.

Requirements

• Salesforce Administrator Certification.
• 2+ years of experience implementing, configuring or administering Salesforce.com, knowledge and understanding of the Salesforce.com platform, ecosystem, and best practices.
• Experience documenting and analysing processes, procedures, and/or policies
• Proven ability to understand business needs and translate them into processes that scale.
• Excel proficiency
• Fluent English