Job Description

• Strong knowledge of configuration and customization of Salesforce.com. Must have good understanding of Overall SFDC Architecture & landscape.
• Being able to construct complex flows and understand all its aspects. Knowledge of migration from Business process builder to Flows.
• Being able to work independently and share knowledge with other team members.
• Deep knowledge of Approval processes, Workflows, Process Builder, Reports and other core SFDC functionality is a must.
• Knowledge of the APEX development and Lightning Web Components is an advantage but not required.
• Good communication skills. Must be able to manage interactions with various stake holders across multiple countries.
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and how-to assistance.
• Deep analytics skills with ability to quickly find a root cause for given issues.
• Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
• Knowledge of JIRA or Service Now is an advantage.

Ciel HR