Job Description

Job Title -

Senior Sales Manager (Household)

Place of work

• Mumbai

Business Unit

• Retail Banking

Function

• Branch Banking

Compensation

• Best in Class in the Industry

Job Purpose:
The role entails managing and scaling up the retail branch banking business for the region by implementing strategies to achieve growth targets. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role bearer is responsible for identifying business potential areas for an acquisition of Current Account customers in assigned geographies and using enablers to guide a team to successfully converting the same. The role has a P&L responsibility contributing to the larger branch banking channel objectives.

Roles & Responsibilities:
Mentoring a team of Sales Managers across assigned command area of branches

Identifying leads for an acquisition of potential customers for assets products thus generating fee-based revenues

Monitoring daily sales call to ensure acquisition process is followed including market coverage

Activating Current accounts clients on transactions, thereby responsible for current account float delivery against assigned targets

Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team

Responsible of timely resolution of customer queries

Ensuring right level of staffing in the region for CA team

Maintaining low team attrition

Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms

Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

Recommend process changes in order to improve service efficiency and quality across the branch network

Monitor the growth and execution as per the defined business plan

Managerial & Leadership Responsibilities:
Attract and retain best-in-class talent for key roles in their reporting structure

Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements

Enable teams to drive growth targets by providing necessary support