Job Description

Job Title: Sales Executive - Inbound, Outbound, and Walk-in Client Management

Location: Chennai, India
Company: Aiwo Limited (Aiwo.com)

About Us:
Aiwo is a premium wellness and longevity company committed to transforming lives through innovative health solutions. We are seeking skilled and personable Sales Executives to handle inbound and outbound leads, as well as provide exceptional service to clients visiting our center.

Role Summary:

As a Sales Executive, you will be responsible for managing leads across multiple channels (tele-calls, direct calls, WhatsApp messages, emails) while providing a seamless experience for walk-in clients at the Aiwo center. Your role will involve guiding prospective clients through our services, addressing their needs, and ensuring they leave with a positive impression of Aiwo.

Key Responsibilities:

• Inbound Lead Management:
• Handle incoming calls, WhatsApp messages, emails, and inquiries, ensuring prompt and professional responses.
• Follow up with leads to nurture interest and close sales.
• Outbound Lead Generation:
• Reach out to potential customers via calls, emails, and messages to present Aiwo's offerings.
• Build and maintain a pipeline of outbound leads, ensuring consistent follow-ups and conversions.
• Walk-in Client Management:
• Attend to clients visiting the Aiwo center, ensuring they are greeted warmly and assisted effectively.
• Provide detailed information about Aiwo's services, addressing their inquiries and recommending suitable programs.
• Manage the customer journey at the center, from initial inquiry to closing the sale or booking a consultation.
• Customer Relationship Management:
• Maintain detailed and accurate records of all client interactions in the CRM system.
• Develop strong relationships with clients to enhance customer satisfaction and loyalty.
• Sales Reporting:
• Prepare daily, weekly, and monthly reports on lead and client management, conversion rates, and overall sales performance.
• Provide insights and recommendations to improve the customer experience and achieve sales targets.

Requirements:

• Experience:
• 1-3 years of experience in sales, customer service, or client-facing roles. Experience in the health and wellness industry is a plus.
• Skills:
• Strong communication skills in English and Tamil ; proficiency in Hindi is a strong advantage.
• Ability to handle multiple communication channels (calls, WhatsApp, email) and in-person interactions effectively.
• Familiarity with CRM systems and basic sales tracking tools.
• Qualities:
• Friendly and approachable demeanor with a focus on excellent customer service.
• Goal-oriented, proactive, and able to thrive in a fast-paced environment.
• Strong organizational skills with attention to detail.

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Compensation Package:

• Performance bonus

Schedule:

• Day shift

Experience:

• total work: 3 years (Preferred)
• Sales: 3 years (Preferred)

Work Location: In person

Speak with the employer
+91 9600077338