Job Description

JOB DESCRIPTION:

1. CLEANLINESS

a. SECTION:

? No cartons/ boxes or carton scraps lying on selling floor in your section

? No loose packing, barcodes lying on floor in your section

? Ensure your section floor is clean (broomed and mopped) always

? In case of toilets in your section, ensure they are clean & dry always

? Ensure cleaning of Stools, chair, Sofa etc

? Help and teach Asst. Sales executives to perform these duties better

b. RACKS / SHELVES:

? Shelves must not be kept empty at any given point

? Check if any rack / shelf of the section is too messy or arranging required

? Ensure Dusting of Display racks and products is done at the time of Opening (10:00 AM)

? Help and teach Asst. Sales executives to perform these duties better

2. INVENTORY

a. PRODUCT DISPLAY:

? Ensure all the racks are stacked and the products are displayed as per standards

? Inventory Refilling to be done as soon as the product is sold. Ensure no rack/shelf is empty at any time.

b. INVENTORY INWARD:

? Ensure Inventory is displayed as soon as the Inward is done (avoid in high rush hrs and selling time)

? Damaged products sent back to warehouse (after approval from SM)

c. INVENTORY OUTWARD

? Goods are being removed, as per return list

? Ensure Inventory Return Boxes of your section are packed before 2PM on weekdays (Avoid Inventory Return on Weekends and high rush hours)

3. DISCIPLINE

a. GROOMING

? Greet every customer entering your section

? Smile on your face

? Uniform must be pressed & stain-free / Shoes must be polished

? Hair must be neatly combed. Nails must be cut.

Sales Advisor Version: 1.0 Department: Store level

Page 3 of 4 Author: Your Retail Coach

? No use of Mobile

? No eating on the floor

? No consumption of tobacco/ chewing gum/cigarette or any other intoxicants during the working hours

? Help and teach Asst. Sales executives to perform these duties better

b. ATTENDANCE

? You must be present in your section during your duty hours

? In case of lunch hours, you must leave the section only if a substitute is present

? Discipline is to be maintained (Eg: Gossiping, etc to be strictly avoided)

c. AUTHORITY (DO's and DONT's)

? Do not share any personal mobile no/info with customers

? Help and teach Asst. Sales executives to perform these duties better

4. SALES

a. OPENING:

? Welcome the customers with a smile and greet them (Good Morning/ Afternoon/ Evening)

? Find out the customer's needs (Try to find out the budget politely. Do not ask directly)

? Recommend, select and help locate the right goods.

? Help and teach Asst. Sales executives to perform these duties better

b. PRESENTING:

? Describe product's features and benefits properly to customer

? Explain Scheme details properly to customer (if applicable)

? Answer customer queries regarding the products

? Provide information about FABing (Features, Advantages & Benefits) of the Product

? Place the goods in Shopping Basket.

? Help and teach Asst. Sales executives to perform these duties better

c. UNDERSTANDING:

? Ask the customer if any other requirements (CROSS SELL)

? If customer wants to buy other product, guide the customer to the respective section

? If product not available: note down the requirement in "Customer Feedback Book"

d. CLOSING:

? If customer is going return in case of, Non-Availability: Request to place order of the requirement (after confirmation from Store Manager)

? In case of VIP customer/ Big Buyer: Personally, be with the customer & carry shopping basket until the cash counter.

? If the customer insists for additional discounts: Politely say that we follow "No discount, Reasonable price policy"

? Thank the customer & request him to Visit again

e. CUSTOMER FEEDBACK

? Take Feedback of Buying/ Non-buying customers

f. CUSTOMER SERVICE

? Any Lost & Found items in your section: submit at cash counter

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Compensation Package:

• Commission pay
• Performance bonus
• Yearly bonus

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9112105113